NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
tonypap
Apr 09, 2018Tutor
ORBI LOSES/DROPS INTERNET CONNECTION
RBR50 keeps losing internet connection. All devices are conntected to the orbi WiFi but there is no internet connection. The internet connection is dropped mulitple times per day. I currently have...
FURRYe38
Aug 17, 2018Guru - Experienced User
Your modem is a gateway router...
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, LAN to LAN and configure AP mode on the Orbi router.
- revangelAug 17, 2018Star
Thank you for your answer.
Option 3 is the one I have been using and that is causing the constant drops.
I can try options 1 and 2 and see what happens.
- FURRYe38Aug 17, 2018Guru - Experienced User
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz after setting up router mode on the Orbi.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).- 315Aug 19, 2018AspirantSame problem here.
Comcast->Motorola surfboard cable modem -> orbi -> Ethernet cable -> my desktop computer running windows 10
Every day the orbi just loses the internet connection. Cable modem lights indicate it is still on the Comcast network just fine. And this is verified if I plug the Ethernet cable directly from pc to cable modem ... connection works.
Now the crazy part. If I boot the pc into Linux the problem goes away.
And it is the orbi losing the connection ... not the pc. All of my WiFi devices also lose signal whenever it happens.
Very frustrating.