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Forum Discussion
tonypap
Apr 09, 2018Tutor
ORBI LOSES/DROPS INTERNET CONNECTION
RBR50 keeps losing internet connection. All devices are conntected to the orbi WiFi but there is no internet connection. The internet connection is dropped mulitple times per day. I currently have...
revangel
Aug 17, 2018Star
Thank you for your answer.
Option 3 is the one I have been using and that is causing the constant drops.
I can try options 1 and 2 and see what happens.
FURRYe38
Aug 17, 2018Guru - Experienced User
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz after setting up router mode on the Orbi.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
- 315Aug 19, 2018AspirantSame problem here.
Comcast->Motorola surfboard cable modem -> orbi -> Ethernet cable -> my desktop computer running windows 10
Every day the orbi just loses the internet connection. Cable modem lights indicate it is still on the Comcast network just fine. And this is verified if I plug the Ethernet cable directly from pc to cable modem ... connection works.
Now the crazy part. If I boot the pc into Linux the problem goes away.
And it is the orbi losing the connection ... not the pc. All of my WiFi devices also lose signal whenever it happens.
Very frustrating.- cjakeAug 19, 2018Tutor
I had an issue where I would randomly lose internet connectivity. It would happen most often while I was using a PC connected to a Netgear Switch that was connected to my RBR50 satellite. It would occur less frequently while streaming video from my LG OLED also connected to the Switch. It never happened when playing a video from my Oppo 203 that was located on my local network.
After removing the Netgear Switch and connecting the devices directly to the RBR50, the issue never recurred. I have not had a single connectivity drop in the three weeks since removing the switch.
- tagyoureitAug 19, 2018Aspirant
I'm having the same issue for the past two weeks. Every day the Orbi loses connectivity to the internet. I have the RBR50 and two satellites.
For those asking about changing channels, antenna settings, etc - The advice is appreciated but the computers do NOT lose connection to the Orbi. Instead, the Orbi is not letting the clients communicate out to the internet.
What I have noticed is that when my kids are playing on the Xbox their games will continue to talk to the internet but any clients that do intermittent connections (like loading a webpage) will fail.