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Forum Discussion
ORBI LOSES/DROPS INTERNET CONNECTION
RBR50 keeps losing internet connection. All devices are conntected to the orbi WiFi but there is no internet connection. The internet connection is dropped mulitple times per day. I currently have...
Same problem here.
Comcast->Motorola surfboard cable modem -> orbi -> Ethernet cable -> my desktop computer running windows 10
Every day the orbi just loses the internet connection. Cable modem lights indicate it is still on the Comcast network just fine. And this is verified if I plug the Ethernet cable directly from pc to cable modem ... connection works.
Now the crazy part. If I boot the pc into Linux the problem goes away.
And it is the orbi losing the connection ... not the pc. All of my WiFi devices also lose signal whenever it happens.
Very frustrating.
Comcast->Motorola surfboard cable modem -> orbi -> Ethernet cable -> my desktop computer running windows 10
Every day the orbi just loses the internet connection. Cable modem lights indicate it is still on the Comcast network just fine. And this is verified if I plug the Ethernet cable directly from pc to cable modem ... connection works.
Now the crazy part. If I boot the pc into Linux the problem goes away.
And it is the orbi losing the connection ... not the pc. All of my WiFi devices also lose signal whenever it happens.
Very frustrating.
I had an issue where I would randomly lose internet connectivity. It would happen most often while I was using a PC connected to a Netgear Switch that was connected to my RBR50 satellite. It would occur less frequently while streaming video from my LG OLED also connected to the Switch. It never happened when playing a video from my Oppo 203 that was located on my local network.
After removing the Netgear Switch and connecting the devices directly to the RBR50, the issue never recurred. I have not had a single connectivity drop in the three weeks since removing the switch.
I'm having the same issue for the past two weeks. Every day the Orbi loses connectivity to the internet. I have the RBR50 and two satellites.
For those asking about changing channels, antenna settings, etc - The advice is appreciated but the computers do NOT lose connection to the Orbi. Instead, the Orbi is not letting the clients communicate out to the internet.
What I have noticed is that when my kids are playing on the Xbox their games will continue to talk to the internet but any clients that do intermittent connections (like loading a webpage) will fail.
Hello Netgear,
When you suggested: "Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz." - how can I know which channel is available? Would you suggest any software for that?
Another thing: I cannot setup my ATT router as bridge because this is not supported by ATT. I did setup Orbi as router now and I already had a drop in the connection. My last attempt before requesting a new product is setting up the channel manually, so please let me know how I can check the channels.
Unfortunatelly, we are running out of solutions here )-: and I am very unconfortable with the price I paid for Orbi Router + 2 satellites to solve my dead spots at home.
I already put myself available to be a beta tester from Netgear for Orbi firmwares, but I no longer can survive with dropping the interner 4-5 times a day...
Thank you
Use of Wifi scanners:
https://itunes.apple.com/us/app/network-analyzer-lite-wifi/id562315041?mt=8 Free
http://www.nirsoft.net/utils/wifi_information_view.html Free
https://www.acrylicwifi.com/en/wlan-software/wlan-scanner-acrylic-wifi-free/ Free
https://lizardsystems.com/wi-fi-scanner/screenshots.php
http://nutsaboutnets.com
http://www.metageek.com/products/inssider/ Pay app.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, LAN to LAN and configure AP mode on the Orbi router.
revangel wrote:
Hello Netgear,
When you suggested: "Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz." - how can I know which channel is available? Would you suggest any software for that?
Another thing: I cannot setup my ATT router as bridge because this is not supported by ATT. I did setup Orbi as router now and I already had a drop in the connection. My last attempt before requesting a new product is setting up the channel manually, so please let me know how I can check the channels.
Unfortunatelly, we are running out of solutions here )-: and I am very unconfortable with the price I paid for Orbi Router + 2 satellites to solve my dead spots at home.
I already put myself available to be a beta tester from Netgear for Orbi firmwares, but I no longer can survive with dropping the interner 4-5 times a day...
Thank you
