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Forum Discussion
ORBI LOSES/DROPS INTERNET CONNECTION
RBR50 keeps losing internet connection. All devices are conntected to the orbi WiFi but there is no internet connection. The internet connection is dropped mulitple times per day. I currently have...
As of the last 2 or 3 weeks, I am having the same issue where periodically several times a day, I lose internet connectivity. I have confimed that it is not an internet issue. My setup is as follows:
Orbi RBR50 (with RBS50, RBW30 satellites all at fw 2.1.4.16) connected to Netgear GS116Ev2 switch with fw 2.6.0.22 (recently updated in an effort to resolve this issue). From there, I feed into a Palo Alto Networks PA-220 firewall and then the Spectrum provided modem. I have Netgear Powerline PLP2000 plugged in as a backup and connected to the same Netgear switch. When I lose WiFi connectivity, I am able to confirm over the Powerline PLP2000 connection that internet is still accessible which in turn validates the switch, firewall, and modem. The remaining issue is either the Orbi RBR50 or the RBW30 as the RBS50 is on the other end of the house which is 3000 sqft Tri-Level. My laptop is 10' from the RBW30 which is 25' from the RBR50. The backhaul status is "good".
I work from home and have two laptops running at all times with one using a VPN connection. I have roughly 60-70 devices connected at most times due to having a smart home and being a technology worker. I have had connectivity issues in the past that were much more disperse and therefore assumed it to be Spectrum. Now that it is a couple or few times a day, I have begun investigating further and detemined the issue to be directly related to the Orbi or possibly the switchport to which the Orbi connects.
I cannot find useful logs to indicate what might be happening and this should be something that these devices should be able to provide.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Can you test only the RBR and the RBS alone with out the RBW being connected? Just turn them off temporarily.
Whats the distance between the RBR and RBS?
The distance between the RBR and RBW is a bit too close, I would start at 30 feet and test this later on.
hat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and the RBS satellite.
Later on turn on the RBWs, just one and test. If the RBW is being daisy chained to the RBS satellite, you can re-enable Daisy Chain on the router, reboot the router and satellite, then re-connect the RBW satellite and test.
rebelfish wrote:
As of the last 2 or 3 weeks, I am having the same issue where periodically several times a day, I lose internet connectivity. I have confimed that it is not an internet issue. My setup is as follows:
Orbi RBR50 (with RBS50, RBW30 satellites all at fw 2.1.4.16) connected to Netgear GS116Ev2 switch with fw 2.6.0.22 (recently updated in an effort to resolve this issue). From there, I feed into a Palo Alto Networks PA-220 firewall and then the Spectrum provided modem. I have Netgear Powerline PLP2000 plugged in as a backup and connected to the same Netgear switch. When I lose WiFi connectivity, I am able to confirm over the Powerline PLP2000 connection that internet is still accessible which in turn validates the switch, firewall, and modem. The remaining issue is either the Orbi RBR50 or the RBW30 as the RBS50 is on the other end of the house which is 3000 sqft Tri-Level. My laptop is 10' from the RBW30 which is 25' from the RBR50. The backhaul status is "good".
I work from home and have two laptops running at all times with one using a VPN connection. I have roughly 60-70 devices connected at most times due to having a smart home and being a technology worker. I have had connectivity issues in the past that were much more disperse and therefore assumed it to be Spectrum. Now that it is a couple or few times a day, I have begun investigating further and detemined the issue to be directly related to the Orbi or possibly the switchport to which the Orbi connects.
I cannot find useful logs to indicate what might be happening and this should be something that these devices should be able to provide.
I had the Orbi installed for over a year and had constant drops. Wired would be 100% fine but the internet on wireless was iffy. In the beginning it hit Apple devices the most. A firmware update made it better for the Apple devices but drops continued for everyone.
Three months ago I finally solved the issue. It was expensive, something like $330, but it did the trick and I've not had a single drop since.
I come back to this forum now and then to see if there has been any major advancement made. I'm not seeing anything.
What was the $330 trick?
I bought a Velop 2-pack.
The RB50 sits on a chair in a corner, no power.
All it needs is a pointy hat.