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Forum Discussion
ORBI LOSES/DROPS INTERNET CONNECTION
RBR50 keeps losing internet connection. All devices are conntected to the orbi WiFi but there is no internet connection. The internet connection is dropped mulitple times per day. I currently have...
Came back to the forums to see if there was some major update or fix for the dropped internet connections, the need for reboots and factory resets. I see more threads about dropped internet connections and many users that really liked the system, until they didn't. Whe it's up it's awesome. Unfortunately it started to lose wifi or lan daily. I've tried a bunch of fixes, been on hold with Netgear's cumbersome and plodding support, but finally put the Orbi back in the box. Hoping to plead for a delayed return/store credit.
I'm looking at Eero. Hoping Self-heal will fix the issues that I had with Orbi.
Dear community.
I did my best to use this product, setup all possible combinations, created log files to register the drops, exchanged both satellites paying Netgear for the delivery, became a beta tester, followed all the instructions from Netgear support.
My final conclusion is that the product needs improvements (maybe hardware? firmware? software?) and I will not invest anymore time on it.
I am glad I bought Orbi in Costco and could return it after almost a year. I am now staying with my ATT Arris router, put it in the middle of my house and wiring some distant rooms. If we need to install a real wireless solution, maybe we would need to invest more money and use a professional one.
Hope you are luckier than me and thank you for all your support. I also thank Netgear for the kind technicians.
Rgs,
Renato