NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

kimmiess's avatar
Dec 31, 2019

Orbi Losing connection requently

We recently installed the Orbi router and one satellite and it all worked amazingly well for a week or so, and now its all gone.  I have to reset the router at least twice a day because it is losing connection.  I think I may have updated the firmware at some point, and maybe that is where it has all gone to pot?  It is happening to devices connected to the router and the satellite, not just one.  Current firmware is up to date at V2.3.5.26.  Please help!  Thanks!

 

 

2 Replies

    1. Is Orbi set in router or AP mode?
    2. What is the type and model of the ISP router to which Orbi is connected?
    3. What devices do you have attached to Orbi?
    • kimmiess's avatar
      kimmiess
      Tutor
      Is Orbi set in router or AP mode? Router
      What is the type and model of the ISP router to which Orbi is connected? Comporium ISP, their modem, Smart/RG model SR400ac. Wifi is turned off on the modem. Router is in the Orbi
      What devices do you have attached to Orbi? Windows computers, android phones, firesticks, etc. Nothing is directly plugged in.