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Forum Discussion
Orbi losing LAN connection
My setup is RBR50 with 2 RBs50 and 2 RBS20 satellites. All the satellites are wired directly to the router and are not daisy chained and only 1 satellite is connected via a switch. This has ...
Did you reboot your Orbi after firmware update? I've read sometimes this has to be done.
I'm running rbr50 , 2 rbs50s and 1 rbs40 voice. I'm full wired backhaul with 2 switches and 21+ devices.
I'm on the same firmware, no issues.
Last resort, reboot ISP modem, reset orbi and reconfigure.
I'm running rbr50 , 2 rbs50s and 1 rbs40 voice. I'm full wired backhaul with 2 switches and 21+ devices.
I'm on the same firmware, no issues.
Last resort, reboot ISP modem, reset orbi and reconfigure.
Yes done a few reboots.
I have also rebooted the modem but pretty sure the modem isn't the problem. The orbi app shows router is online but the satellites are offline and the wired devices can't access the network.
Although problem starting shortly after a firmware update may not be related to the update, there is little to lose from "going back."
i.e. Download the previous firmware release that worked.
Unpack the zip files to get the image files for satellites and router.
Save the configuration file on the router. (Advanced Tab, Administration, Backup Settings
Connect a web browser to each satellite (using the IP address of the satellite, i.e. http://<ip address>).
Select "Firmware Update" from the menu.
After the satellites are done, select the Advanced Tab, Administration, Firmware Update, and use the Manual Update tab to load the firmware on the router.
Reboot the router and satellites.
If "all is good", I would stick with this firmware release.
If the situation reoccurs, I would consider a Factory Reset, which means it has to be configured again. My first try would be to reload the saved configuration after the Factory Refresh. If the problem keeps happening, I would mix a strong drink, Factory Reset, and configure the Orbi from scratch. (cursing and yelling the entire time).
Thanks CrimpOn.
Just to clarify the process.
When updating firmware on the satellites do I have to connect directly to the satellites with a cable (i.e. remove the connection to the router and connect direct to my laptop) or just access them via the current network?
The firmware for the router has AU at the end of it indicating it's for Australian routers but the satellites don't have that AU. When I go to the Aussie support site the firmware link goes to the global site for the download. Can I assume this will still work ok? I have no idea if the Aus version is different to other versions.
Yeah I don't relish another factory reset as it might be a waste of time anyway. I've already ditched google wifi and eero after problems and continual factory resets and finally thought I had a winner with Orbi. I had a RB50 satellite replaced under warranty but everything else has been rock solid for 12 months until now. I hate network troubleshooting!
