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Forum Discussion
Orbi Losing wifi connection
I have had the Orbi AC 2200 for a month now. 2 to 3 times a week we completely lose our wifi.
If you turn off wifi in cable modem/router (provided by your ISP), which of the Orbi is set to router mode. You must have one router in the house to distribute wifi signal to satellites. Satellites Orbi won't work without having a router. Not clear - what configuration exactly are you using to make it work
I am sorry, I didn't see that you actually provided the configuration. My apologies for not reading the previous comment. I appreciate you giving us a comprehensive answer. Probably this is the best answer I got, given Netgear has lousy support. Yesterday, I got hold off someone after 25 minutes of waiting and he wanted to transfer me to another person and dropped my phone line (similar to internet drops).
I understand you are returning the system. Is that because of loss of internet connection or loss of router capability and other features
It's the fact I paid good money for a product that doesn't actually function as expected. I even call tech support and they think it's faulty and ask you to return it!
No ability to use dyndns, parental controls, remote management, even the ios apps are completely useless when not using it in router mode.
You truly are excellent and very very helpful. Thank you so much. You helped me make the decision. After so much of experience and reconfigurations, if you are returning the system, then Netgear should pay attention and TELL ALL OF US WHY WE SHOULD BUY ORBI. I am doing some research on Eero - and I hear they are easy to set up and very reliable, although may not be giving as high a speed as Orbi does. But, what good is a speed, if you can't use it. It is like in a restaurant they give you 100 items, but no plate to eat vs a restaurant where they give you 50 items, and a PLATE to eat it.
Netgear is a reputable company. I am puzzled by its Orbi team's lack of CLARITY and support. They should know all of these issues, and could advice customers accordingly.
Thanks again
You truly are excellent and very very helpful. Thank you so much. You helped me make the decision. After so much of experience and reconfigurations, if you are returning the system, then Netgear should pay attention and TELL ALL OF US WHY WE SHOULD BUY ORBI. I am doing some research on Eero - and I hear they are easy to set up and very reliable, although may not be giving as high a speed as Orbi does. But, what good is a speed, if you can't use it. It is like in a restaurant they give you 100 items, but no plate to eat vs a restaurant where they give you 50 items, and a PLATE to eat it.
Netgear is a reputable company. I am puzzled by its Orbi team's lack of CLARITY and support. They should know all of these issues, and could advice customers accordingly.
Thanks again
- Netgear really should step up and come clear about what's being done, and acknowledge the problems with the Orbis. That they don't, just tell me they are aware something's wrong and can't do anything about it, possibly bad hardware in many, many units... It will cost them a lot to acknowledge a problem and accept returns, so it's better to be silent and let customers take the hit.
Another thing puzzling me: Of all these problem threads here, sometimes you see a Netgear employee answer: "I have sent you a PM."
Why? What's so secret? Wouldn't it be better to be open with possible solutions? It would save a lot of time and headache for both customers and Netgear employees if customers could find possible solutions e before they post themselves?
Unless of course, there are no solutions and the units are faulty themselves....
