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Forum Discussion

Walkmic3's avatar
Walkmic3
Guide
Oct 17, 2017

Orbi Losing wifi connection

I have had the Orbi AC 2200 for a month now. 2 to 3 times a week we completely lose our wifi.
Troubleshooting
EnolaGuy's avatar
EnolaGuy
Aspirant
Dec 30, 2017

Well, I purchased one of these. I did not put my existing router into bridge mode, but I did turn off it's wireless and only have my ORBI router plugged into it. Everything seems to fine using my existing router as the gateway, so I guess I'll leave it that way.

sleepr88's avatar
sleepr88
Apprentice
Jan 03, 2018

the problem is coming from Android Oreo devices... I verified by turning off wifi on my phone last night, haven't had any issues with Orbi... Netgear still has to come up with a fix for their end, because no way should a client be able to disrupt and REBOOT a router!

  • wase4711's avatar
    wase4711
    Luminary
    Jan 03, 2018

    no oreo devices in my house and the internet was dropping all the time, so that isnt the reason...plus, dozens of others have the dropping issue without any oreo OS on their devices..

     

    • cyouger's avatar
      cyouger
      Aspirant
      Mar 07, 2018

      Good afternoon Darren,

       

      I am using a RBR50 orbi and have ensured I am on the most recent Firmware and have made sure my wifi on the AT&T router is inactive but still have multiple internet disconnects a day.  My devices will not even show being connected to the Orbi...  

       

      Is there anything you can do to assist?

       

      Thanks

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Mar 07, 2018

        Is the ATT modem/router in bridge mode or still running in router modem? If it's still in router mode, use the DMZ on the modem for the IP address the Orbi router gets from the ISP modem.

         

        Try the following on the Orbi router:

        try temporarily disabling Fast Roaming, Daisy Chaining, beamforming and MIMO. Daisy chaining is only needed of you have two or more Satellites. Enable Beamforming and MIMO later on after checking the system out with out them being disabled.
        https://community.netgear.com/t5/Orbi/Orbi-randomly-dropping-internet-connection-despite-V2-0-0-74/m-p/1481358#M20555

         

        Set manual channel 1, 6 or 11

        Set WPA2 and AES only. 

        cyougerwrote:

        Good afternoon Darren,

         

        I am using a RBR50 orbi and have ensured I am on the most recent Firmware and have made sure my wifi on the AT&T router is inactive but still have multiple internet disconnects a day.  My devices will not even show being connected to the Orbi...  

         

        Is there anything you can do to assist?

         

        Thanks