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Forum Discussion
Orbi Losing wifi connection
I have had the Orbi AC 2200 for a month now. 2 to 3 times a week we completely lose our wifi.
$500.00 for junk! Disconnects at least 3 times a day and has to be restarted each time. Packing it up and returning it tomorrow. DO NOT BUY
Ok, due to snowstorm I was unable to return so I just finished setting it back up and now installing the beta patch. I will report back with update. Been using Netgear for several years and started to loose hope, was glad to see that they are watching the Forum and addressing this.
Since I can't use my Pixel 2 XL or my Nexus 6P on wifi with the Orbi(obviously with current issue) I started using my old Note 3 to play games on. Well it also makes the Orbi system REBOOT every time it wakes up! I wish Netgear would just refund me for this junk system because it doesn't seem like they will ever fix it?
Any suggestions anybody?
I purchased the RBK50 bundle at Costco ($500) on December 7. I then purchased a Netgear CM700 Modem from Amazon ($100). We have a large home and the wifi signal in my home office was weak so I purchased an extra Orbi Satelitte ($229) from Amazon on December 18. From the start the wifi signal would drop numerous times (5+ per day) but I was busy with the holidays and did not have to look into it.
On January 17 I called NetGear tech support and was told by the guy who barely speaks English that the problem was with my computer and that I needed to spend $199 on WizTech's Technical Support so they can re-configure my computer settings. I spent over 2 hours on the phone with the guys and when he was done the Wifi worked well for about 3 hours. My computer is now very slow as he seemed to install some software on it, and our Wifi still drops 5+ times per day.
I called tech support (WizTech) again yesterday and after 1.5 hours on the phone, they told me I had a bad router and they would swap it out, but I have to pay the shipping ($29). Really????
I now have $500 + $100 + $220 + $199 + $29 = $1,038 invested in this Orbi system. Based on everything I'm reading in this thread I'm guessing when my new router arrives that the problem will persist. I am really regretting purchasing this system and expect that even if it does work, Netgear should refund me the $199 for Wiztech support and $29 for shipping. Why should I pay these fees to get thier product to work after already spending over $800 on the product??
This is insane!!!!