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Forum Discussion
Orbi Losing wifi connection
I have had the Orbi AC 2200 for a month now. 2 to 3 times a week we completely lose our wifi.
Also happening to me. It's random but with the latest version every other day half of the devices can't connect to the network. They can see it but nothing happens and nothing shows in the logs either.
Same here. I got totally mad. Spend a lot of money for a lousy product
What FW is currently loaded?
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the Mfr and model# of the ethernet switch if one is in the configuration.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Fel1963 wrote:
Same here. I got totally mad. Spend a lot of money for a lousy productDear Furry,
thank you for your reply. sorry for my late response. i have some questions:
What FW is currently loaded? = what do you mean with FW; firmware?
What is the Mfr and model# of the IP modem the Orbi is connected too? = What do you mean with MFR and mode #
What is the Mfr and model# of the ethernet switch if one is in the configuration = Mine modem is also a internet switch
What is the size of your home? Sq Ft? = 350 m2
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. less then 30 feet. = The satelites are not the problem
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. = I do not know were i can manage that
Any Wifi Neighbors near by? If so, how many? = many!!
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). = i do not know were you can do this? I use the orbi app.
Fel1963
What FW is currently loaded? = what do you mean with FW; firmware? YES, Firmware, whats the version currently loaded on your system?
What is the Mfr and model# of the IP modem the Orbi is connected too? = What do you mean with MFR and mode #Who maded your modem and what is the model# of it...
What is the Mfr and model# of the ethernet switch if one is in the configuration = Mine modem is also a internet switch
What is the size of your home? Sq Ft? = 350 m2
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. less then 30 feet. = The satelites are not the problem
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. = I do not know were i can manage thatNeed to log in with a PC and web browser and connect to the Orbi web page at orbilogin.com and look under Basic Tab/Wireless.
Any Wifi Neighbors near by? If so, how many? = many!!If you have many wifi neighbors near by, this maybe your problem in that the Orbi is encontering interferences. You may need to slower the power setting of the radios from 100% to 75% or 50%. Find this under Advanced tab\Advanced Settings/Wireless
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). = i do not know were you can do this? I use the orbi app.Need to log in with a PC and web browser and connect to the Orbi web page at orbilogin.com and look under Basic Tab/Wireless. And also look under Advanced tab\Advanced Settings/Wireless.
