NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

OrbiChris's avatar
OrbiChris
Aspirant
May 09, 2023

Orbi LRB20 not connecting to internet

Just bought the Orbi LRB20 to replace my MBR1210 (which died) and couldn't hook up to the internet.  It was solved by making sure my internet provider had the proper IMEI number in their system (my old one wasn't updated) and making sure I had the right APN address which they gave me.  After restart and running setup I was good to go.

2 Replies

  • OrbiChris's avatar
    OrbiChris
    Aspirant
    May 09, 2023

    Oh I forgot to mention the IMEI number is the number located on the bottom of the hub.  It may help solve some people's issues to make sure your internet provider has the proper number in their system.

    • plemans's avatar
      plemans
      Guru - Experienced User
      May 10, 2023

      Glad to hear you have it working well!