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Forum Discussion
pelliot
May 18, 2022Tutor
Orbi lte lbr20 good signal from at&t but no internet
I had AT&T on the phone and they said everything looked good on there end. I'm using a prepaid SIM card, I get 5 bars on the indicator but there is no internet connection. I've rebooted the unit seve...
KevinLiT
May 18, 2022NETGEAR Moderator
Hello pelliot,
I am sorry to hear that you are receiving a "No internet connection" error message. On your, iPhone navigate to settings > Wi-Fi > tap the "i" icon with the circle > toggle off "Private Wi-Fi address". Then proceed to access the internet.
Let me know if you have any additional questions!!
Best,
Kevin
Community Team
- pelliotMay 18, 2022Tutor
did exactly as you directed. did not work. any other ideas?
- pelliotMay 18, 2022Tutor
when I connect on my iPhone orbit app it connects to the orbi shows the carrier AT&T, signal lte, internet offline
- plemansMay 19, 2022Guru - Experienced User
Some carries won't let you use a phone sim in a hotspot/router. Did you contact the ISP to see if this is allowed?
They've gotten sneakier of late with it because of people using grandfathered-in unlimited plans on hotspots or routers.