Orbi mesh system -- paused devices, now won't reconnect with them

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What app did you install? Circle? 

Did you reboot the system to see if the devices re-gained internet access? 

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AdamG344 wrote:

I purchased an Orbi router + single satellite several months ago and all was working perfectly.  Tired of fighting with my kids about screen time, I installed the app on my phone one evening and used it to pause their devices (as well as one of mine -- I was heading out and I don't have a passcode on my ipad).

 

Upon unpausing, those particular devices can no longer get on the internet (though the ones I never paused work fine).  The devices are connected to the signal, but not the internet.

 

I've power-cycled, reinstalled the system, used a paper clip to reset, but nothing works.

 

The problems seems to be with the satellite -- when I turn that off, all devices can get on line no problem, but, for obvious reasons, we need to be in range of the router -- the signal is weak upstairs where the satellite is located.

 

Any help would be appreciated.  Thank you.

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