Orbi mesh system -- paused devices, now won't reconnect with them

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AdamG344 wrote:

...I installed the app on my phone one evening and used it to pause their devices (as well as one of mine -- I was heading out and I don't have a passcode on my ipad).

 

Upon unpausing, those particular devices can no longer get on the internet (though the ones I never paused work fine).  The devices are connected to the signal, but not the internet.

 

I've power-cycled, reinstalled the system, used a paper clip to reset, but nothing works.

 

The problems seems to be with the satellite -- when I turn that off, all devices can get on line no problem, but, for obvious reasons, we need to be in range of the router -- the signal is weak upstairs where the satellite is located.

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Wow.  I have not used the "Pause" feature on the Orbi app.  (This is certainly not a fabulous endorsement!)

So, the "pause" survived a reset (but not a "factory reset", or was "reinstalling" the same as factory reset?) and appears to affect only the satellite?  I guess the satellite also been reset?