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Forum Discussion
Orbi mesh system -- paused devices, now won't reconnect with them
I purchased an Orbi router + single satellite several months ago and all was working perfectly. Tired of fighting with my kids about screen time, I installed the app on my phone one evening and used...
Ugh. Nothing is easy. First, thank you for your help. However. . .
I unpaused all devices, as instructed. When I tried to disable access control, the instructions on how to do that required that I log in using admin and password, and nothing I tried (the defaults as well as all the Orbi/netgear passwords I'd recorded worked). So I tried to reset using the serial number, which led to two security questions, the second of which inquired about my younger sister. I don't have a younger sister, and definitely did not set up the router with that question.
Anyway, I thought I'd try to download the firmware update you suggested, but when I tried to do that on my phone through the app, I got a "something went wrong" message several times.
Any thoughts?
You might try and upgarde FW:
AdamG344 wrote:
Ugh. Nothing is easy. First, thank you for your help. However. . .
I unpaused all devices, as instructed. When I tried to disable access control, the instructions on how to do that required that I log in using admin and password, and nothing I tried (the defaults as well as all the Orbi/netgear passwords I'd recorded worked). So I tried to reset using the serial number, which led to two security questions, the second of which inquired about my younger sister. I don't have a younger sister, and definitely did not set up the router with that question.
Anyway, I thought I'd try to download the firmware update you suggested, but when I tried to do that on my phone through the app, I got a "something went wrong" message several times.
Any thoughts?