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Forum Discussion
Orbi Mesh system (1+2) from Costco with latest firmware 2.3.5.30
Just bought my first Wifi Mesh system which is Orbi Mesh system (1+2). A great deal from Costco, but as soon as I upgraded to latest firmware 2.3.5.30, it became garbage. It disconnects often an...
Costco has fabulous return policies. Take it back.
Wait for updated firmware? Not smart. (a) No idea when the next firmware release will be, and (b) no idea if it will address whatever your situation is. If it is a choice between return the product or wait for new firmware. Take it back.
Yes, it is possible to "go back" to a previous firmware level. (If that solves the problem.)
On the other hand, did the Orbi provide a superior WiFi network when it worked? If the Orbi network was no better than the Cisco, then by all means take it back. If the Orbi provided a superior WiFi network, then perhaps an expenditure of time and effort would result in a better outcome. For many people, 2.3.5.30 has been stable and performed well. Perhaps some research will uncover a way to restore the Orbi to the network that you want.
We always start by asking, "What exactly is the Orbi connected to? (brand and specific model)" and "Is the Orbi in router or access point (AP) mode?"
I love the idea of "Mesh" hence paid for this high end expensive hardware.
I just reverted back the firmware to the 2.3.1.60 to try it out before it goes back to Costco.
Yea, the WiFi coverage was better everywhere. I have a 2 floor 2500 sqft house and the coverage was till my backyard. The only show-stopper is the instability and QoS.
Orbi is in Router mode and connected to a Cable Modem (Motorola/Arris SB6121) and talks to Comcast/Xfinity provider. I have a 100 UP/10 Down Mbps plan and when connectivity is good, the never fails short and I get same speed as of wired LAN.
singhravik wrote:I love the idea of "Mesh" hence paid for this high end expensive hardware.
I just reverted back the firmware to the 2.3.1.60 to try it out before it goes back to Costco.
Your RBK 53 could well be just a bad sample - it happens. Why not return it to Costco for a defective exchange? If the second RBK53 still fails to meet your expectations, you can return it to Costco for a full refund. Since routers are not on Costco's 90 day return list, you can return it whenever you want.
Costco really does have excellent return policies. Heck, my wife once made me return a jar of mixed nuts because she said it had too many almonds. They took it back, no questions asked! ;)
