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Forum Discussion

singhravik's avatar
singhravik
Guide
Oct 07, 2019

Orbi Mesh system (1+2) from Costco with latest firmware 2.3.5.30

Just bought my first Wifi Mesh system which is Orbi Mesh system (1+2). A great deal from Costco, but as soon as I upgraded to latest firmware 2.3.5.30, it became garbage.   It disconnects often an...
ekhalil's avatar
ekhalil
Master
Oct 07, 2019

v2.3.1.60 as well as 2.3.5.30 had the same issue with Satellite connectivity. I used to do the following to get around this issue:

  1. Switch off the Satellite
  2. Go to Attached Devices in the web GUI and click on the "Disconnect" button beside the Satellite in questions
  3. Turn on the Satellite and use a paper clip to factory reset the Satellite
  4. When the Satellite is up after factory reset, press the Sync button on the Satellite (if you have wired backhaul then keep the Ethernet cable to the Router connected while doing the sync) and then press the Sync button on the Router
  5. When the Satellite is added after this procedure it should behave correctly.

Good luck!

singhravik's avatar
singhravik
Guide
Oct 08, 2019

v2.3.1.60 is garbage too. So the problem lies with the setup unless whoel product is a crap.

 

I'll try the last suggested satellite removal methods.

  • ekhalil's avatar
    ekhalil
    Master
    Oct 08, 2019
    singhravik wrote:

    .......

    I'll try the last suggested satellite removal methods.

    Yes please try it. It should not take time to do. This method worked for few people.

    Good luck.

  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 08, 2019

    Also be to sure to place the RBS out at 30 feet or more distance. 

    singhravik wrote:

    v2.3.1.60 is garbage too. So the problem lies with the setup unless whoel product is a crap.

     

    I'll try the last suggested satellite removal methods.

     

  • gr8sho's avatar
    gr8sho
    Virtuoso
    Oct 08, 2019
    singhravik wrote:

    v2.3.1.60 is garbage too. So the problem lies with the setup unless whoel product is a crap.

     

    I'll try the last suggested satellite removal methods.

    When people here suggest doing a factory reset, it is assumed the person performing the procedure knows how to do it.  Maybe administering this product is a bit complicated, but it does work.  It is highly unlikely the hardware is defective and getting it working with Comcast should be a walk in the park.