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ZanL's avatar
ZanL
Tutor
Jan 26, 2021
Solved

Orbi Mesh Triband won't connect to my HP Officejet 8740

Can anyone help me to get my HP printer to connect to my Orbi?  I just spent 2 hours on Netgear tech support.... They could not fix my problem.  I changed the 2.4 ghz channel to 11.  Nothing...   I w...
  • JustMe27's avatar
    JustMe27
    Jan 26, 2021

    I just armwrestled with my HP Envy printer. One of the steps in curing the problem was to delete the network information from the printer, shut it down and unplug it for 30 seconds or so. (If you pray, it can't hurt to do this during the wait. No, I don't have a good prayer for a printer. 🥸) Plug it back in and start all over.

     

    Amid the sophistification of this forum, please forgive these simple recommendations.

vajim's avatar
vajim
Master
Jan 26, 2021
ZanL wrote:

Can anyone help me to get my HP printer to connect to my Orbi?  I just spent 2 hours on Netgear tech support.... They could not fix my problem.  I changed the 2.4 ghz channel to 11.  Nothing...   I was told to go to the advanced tab for the router and on the WAN setup, open the NAT filtering... I did and nothing.  I am good with computers, but not experience with network problems.  

The printer connects to the orbi not the other way around 

 

how far is the printer from the orbi router?

 

does the printer have a network setup built in?

ZanL's avatar
ZanL
Tutor
Jan 26, 2021

They are right next to each other.  the printer does have network setup.  It was working fine with my old router setup.  

  • vajim's avatar
    vajim
    Master
    Jan 26, 2021
    ZanL wrote:

    They are right next to each other.  the printer does have network setup.  It was working fine with my old router setup.  

    so how did you set it up with the old router?

     

    wifi is wifi....except in the case of a Mesh network.  Maybe your printer can't handle having both freqs in one SSID

  • Mikey94025's avatar
    Mikey94025
    Hero
    Jan 26, 2021
    ZanL wrote:

    They are right next to each other.  the printer does have network setup.  It was working fine with my old router setup.  

    Some older devices will not simply reconnect even though you setup the same wireles SSID.  Make sure you reset your HP's networking setup and setup wireless again.  And install the device's latest firmware before doing so: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8740-all-in-one-printer-series/7902055

     

    Which Orbi do you have?  If Orbi AX then go to oriblogin.com / Advanced tab / Advanced...Wireless Settings, change CTS/RTS Threshold to 2347 for best wireless compatibility with old devices.

    • vajim's avatar
      vajim
      Master
      Jan 26, 2021
      Mikey94025 wrote:
      ZanL wrote:

      They are right next to each other.  the printer does have network setup.  It was working fine with my old router setup.  

      Some older devices will not simply reconnect even though you setup the same wireles SSID.  Make sure you reset your HP's networking setup and setup wireless again.  And install the device's latest firmware before doing so: https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8740-all-in-one-printer-series/7902055

       

      Which Orbi do you have?  If Orbi AX then go to oriblogin.com / Advanced tab / Advanced...Wireless Settings, change CTS/RTS Threshold to 2347 for best wireless compatibility with old devices.

      he's already stated..."the printer does have network setup..."

       

      which I find hard to believe...i have the 8600 hp and there is a wifi network setup on main screen/window

       

      https://support.hp.com/us-en/document/c04608548