NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Leesie424
Dec 08, 2019Aspirant
ORBI Model RBK22
I have an ORBI Router and Satellite. The Satellite is not lit or blinking except when I reconnect it after disconnection. 1)How do I know it’s working? 2)What is the purpose of the Satellite? 3)Can...
CrimpOn
Dec 08, 2019Guru - Experienced User
When the Orbi router and satellite are working normally, they show no lights except for the tiny power LED next to the power plug.
Customers would likely resent a bright glowing object in a bedroom, for example. Here's a guide to what the lights should do:
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
Yes, the satellite can be on another floor. The goal is to have it far enough from the base router to provide coverage to the entire house and close enough to the router to have a good signal between them. Either the Orbi web interface or the Orbi "app" will show which devices are connected to the router and which are connected to the satellite. For example, if you have a modern smartphone and walk very close to the satellite, within 2 minutes the phone should connect to the satellite.
- Leesie424Dec 08, 2019AspirantThank you SO much! I’m going to download the ORBI app now.
- CrimpOnDec 08, 2019Guru - Experienced User
There are videos that show how to set up an Orbi system. Plus, there are options. The "app" provides ways to control some of the Orbi features, but there are numerous features that an be set up only using the web interface.
Orbi is like almost every other WiFi router: the user can take it out of the box, plug it in, and immediately start using it knowing only the WiFi network name (SSID) and password that are printed on the product label. If that's all a person needs, they are "good to go." Some people find themselves in situations where more knowledge and options become useful. Some people have invested in network storage that does best if the network address never changes. Some people have "Internet of Things" products that can be a challenge to get connected.
In my case, for example, I name every new WiFi router with the exact same name and password as the previous one. All of my WiFi things automatically connect to the new WiFi, and if I want to "go back" to the previous WiFi router, I simply plug it back in.
When you register the Orbi on the Netgear web site, you get 90 days of "complimentary" telephone support. After that, other users on the community forum are usually able to help resolve any problems.