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Forum Discussion

davidhard's avatar
davidhard
Aspirant
Mar 14, 2020

Orbi (model# RBR50) keeps dropping connection during Zoom calls

Hi, We have two people in our household who work from home from time to time and need to make Zoom calls from time to time. We have now been required by our jobs to work from home for the indefinite ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 15, 2020

Just curious, what FW version are you using? 

DudeDad wrote:

The fact that your AppleTV is giving you connection messages and you are seeing a degraded signal suggest that either your RBR50 has an issue, your modem does, or it's an ISP issue.  I have a new RBR 50 with 4 satellites.  Streaming wirelessly is aournd 500Mbps, and no drops on our AppleTV at all.  I have not tried Zoom yet, but will soon.  

 

DudeDad's avatar
DudeDad
Apprentice
Mar 15, 2020

The latest firmware:  V2.5.1.8


Do you have a guest network set up? If so, delete it and see if that helps.  

 

  • davidhard's avatar
    davidhard
    Aspirant
    Mar 17, 2020

    No guest network setup. 

    My firmware is up to date. But some are suggesting that it's the latest FW version has stability issues?

    Not sure how I can do anything about that.