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AmitR's avatar
AmitR
NETGEAR Employee Retired
Mar 09, 2018
Solved

Orbi MR 2.1 issues update 3/9/18

Let me give you a quick update on the status since the last time we posted.  Over the last several weeks, we assembled a cross functional team, locked them in a room with food and coffee and dedicate...
Troubleshooting
Starbucky's avatar
Starbucky
Apprentice
Mar 19, 2018

Good day DerAusgewandert,

 

I totally agree. I did some thorough testing with one satellite to compare to the Orbi and then added the second Velop satellite last night in our upstairs hallway. Adding the second satellite took over an hour, it just wouldn't complete sinking and kept telling me to bring it closer to the router... I ended up having to basically put it right next to the router. I rebooted the entuire system a couple of times to see if my various devices would connect to their nearest satellite and they just wouldn't. I have 7 Dlink cloud cameras and they didn't connect to their nearest AP and worst of all a basement camera insisted on connecting to the second floor satellite with barely any service making it essentially non functional. As I sit at work this morning two of my other cameras aren't connecting remotely. I also have 5 Chromecast Audio throughout the house and all of them connected to the router rather than their closest respective satellites. Those are some of the stationary devices. Our phones and tablets also wouldn't roam well at all. I tried wired backhauil too and it didn't make any difference, in fact it messed up the devices page identifying all wired clients as connected to one of the satellites when they are in fact connected to a gigabit switch on the router... All said, in my case the RBK50 2pk is much better than Velop 3pk. I'm packing up the Velop tonight and re-installing the Orbi, keeping my fingers crossed that I continue to have minimal issues.

 

Cheers,

     

 

mpf541's avatar
mpf541
Apprentice
Mar 19, 2018

I have been experimenting with a velop. So far all is working properly and I do connect to the closest node. I did notice this did take some time for this to work correctly. As the setup is all done wireless and after I moved to the correct place in my house and used wired connections. I had to renew connections from some devices to get them to switch to the closet node. Not sure if swicth while roaming i will have to test that later. But I have not noticed any problems from where devices are. There is not much roaming from room to room. 

 

But I really hope that netgear is close to a solution for the orbi. i do have a long return policy as i got directly from linksys. Hmm that return policy is as long as netgear gives for tech support. maybe netgear should look into customer safisfaction. As I am not satified that my orbi does not work right. 

  • wildhorse's avatar
    wildhorse
    Star
    Mar 19, 2018

    So it looks like Velop is an inferior product after all.

     

    I have had no major issues, except for one minor problem - satellite having lots of active network sessions (3198/65536) even if unused - visible on satellite debug page. I reported that. But it does not affect stability in any way.

  • mpf541's avatar
    mpf541
    Apprentice
    Mar 19, 2018
    wildhorsewrote:

    So it looks like Velop is an inferior product after all.

     

    I have had no major issues, except for one minor problem - satellite having lots of active network sessions (3198/65536) even if unused - visible on satellite debug page. I reported that. But it does not affect stability in any way.

    Well i have not had an issue since i started testing a velop. I have not dropped my connection at all. I have a wired backhaul. this is not possible now with a orbi.

     

    I would really like orbi to be working properly but if i try and user it i get aboyut 10 minutes before the internet connection drops. So to me right now the orbi is inferior. And the tech support at netgear does not know how to fix it. How mant months has this been going on now. They should have left it all back on the first firmware. It at least worked then.

     

    Strange how they can get the orbi pro working but not this one. 

  • Joechang's avatar
    Joechang
    Apprentice
    Mar 22, 2018
    April is coming but still they mentioned “soon” didn’t happen.......
  • Yld2rob's avatar
    Yld2rob
    Luminary
    Mar 22, 2018

    I dealt with the issues for over a year. Thank god I purchsed from Costco and they took it back. Went to an eero pro system connected to ethernet and guess what? No more issues. Getting between 350 and 400 Mbps to each client wirelessly. It just works! No more hearing screaming from my son and wife that the internet is down again. Guys, if they have not been able to make a stable router in over a year, they never will. Leave now while you still have your sanity