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Forum Discussion
Orbi MR 2.1 Update 3/23/18
Our teams are still working through the issues, but I wanted to provide a quick update on OrbiOS 2.1. We usually wait to release our software until it's available across all Orbi product lines, but ...
Well, I had some issues getting the ethernet backhaul working, but doing the satellite only reset fixed that issue. However, today, out of the blue, I had issues crop up: First, one of my satellites just dropped off. Didn't show up in config any longer, and wouldn't connect. Tried doing a reboot, no luck, reset, no luck. Had to unplug ethernet backhaul, reconnect from scratch as a wireless backhaul. Once this came up, it dumped the network, causing all devices to lose connectivity (much like plugging in the ethernet backhaul did before) only no ethernet connected. Powered off the satellite, no luck, router still borked. Powered off the router, then back on again. Router came back up, but now my 2nd satellite is gone. Nothing in config at all, and in fact it's now showing an orbi73 SSID, so it had complete reset itself. I did a manual satellite add and it connected back in. Now, I'm back up on router + 2 satellites, but all on wireless backhaul.
Did you update to this beta and after updating, factory reset both router and Satellite?
When you connect the ethernet cable for back haul, you need to wait about 2-5 minutes for the system to re-configure things and settle down.
Any network swtiches being used between the satellite and router? If so, whats the Mfr and Model#?
Prelectorwrote:Well, I had some issues getting the ethernet backhaul working, but doing the satellite only reset fixed that issue. However, today, out of the blue, I had issues crop up: First, one of my satellites just dropped off. Didn't show up in config any longer, and wouldn't connect. Tried doing a reboot, no luck, reset, no luck. Had to unplug ethernet backhaul, reconnect from scratch as a wireless backhaul. Once this came up, it dumped the network, causing all devices to lose connectivity (much like plugging in the ethernet backhaul did before) only no ethernet connected. Powered off the satellite, no luck, router still borked. Powered off the router, then back on again. Router came back up, but now my 2nd satellite is gone. Nothing in config at all, and in fact it's now showing an orbi73 SSID, so it had complete reset itself. I did a manual satellite add and it connected back in. Now, I'm back up on router + 2 satellites, but all on wireless backhaul.
I upgraded to beta and factory reset the satellites, but didn't factory reset the router. If I need to factory reset the router to make this work, then it's not a valid image in my opinion and I'll move on to another product; I have too many devices on my network and don't use 10. addressing so a factory reset is VERY time consuming to restore.
I waited more than 15 minutes, all with complete network failure by the way, and still no luck. As I mentioned in the message, the router didn't even show the satellites as devices any longer, then weren't 'disconnected' they were gone completely.
Yes, when in a normal circumstance and using official non beta FW, factory resets shouldn't be needed. Only needed as a troubleshooting step. I presume NG intend is to ensure user configurations are kept and persistent thru FW upgrades. However, for these Beta builds and since users have seen so many different experiences, it's best to help narrow down some issues and give the beta FW a good chance of getting set up and installed. A factory reset on the entire system and set up from scratch is highly recommended at this stage and when using Beta FW. Seen many users still complain about a problem after updating FW and they didn't do a reset. After a reset and setup again, problem went away. Also helps weed out bad-configurations as well. So for now, lets factory reset if your using the Beta FW. Lets give the system the best chance to be some solid and working well.
Up to you thought. Good Luck
Prelectorwrote:I upgraded to beta and factory reset the satellites, but didn't factory reset the router. If I need to factory reset the router to make this work, then it's not a valid image in my opinion and I'll move on to another product; I have too many devices on my network and don't use 10. addressing so a factory reset is VERY time consuming to restore.
I waited more than 15 minutes, all with complete network failure by the way, and still no luck. As I mentioned in the message, the router didn't even show the satellites as devices any longer, then weren't 'disconnected' they were gone completely.
