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Forum Discussion
Orbi MR 2.1 Update 3/23/18
Our teams are still working through the issues, but I wanted to provide a quick update on OrbiOS 2.1. We usually wait to release our software until it's available across all Orbi product lines, but ...
CyberExorcistwrote:I updated to the newest firmware and it worked for a few days error free. I had an issue where I lost internet yesterday, and reset both the router and the satellite. This worked for a few hours. Now it appears as if anything attached to the satellite is losing internet. If I reset the satellite, it works for a while, then same symptoms. I have unplugged the satellite and currently don't have any issues. I'm going to leave the satellite unplugged and see how things are for the rest of the day.
This is beyond frustrating. I have been trying to deal with this since I bought the Orbi in December. There seems to be no recourse here....I can't keep these devicies much longer if this isn't fixed/addressed.
If someone from netgear wants to gather data, let me know. I have a wide array of devices (kindles, alexa, android, iPhones). I'm more that willing to help.
Have you tried generating a new backhaul password ( Advanced > Advanced Setup > Wireless Settings > Generate Button and then sync the satellite up again? Only thing I could think of trying.
They both were factory reset, and the satellite works initially after unplugging or resetting, so I dont' think the backhaul is the issue.
I can confirm, we've begun pushing 2.1.3.4 available for auto-upgrade. Feel free to upgrade using mobile app / WebUI.
Orbi Product Management
How long did you give the Satellite and system to configure itself after the ethernet was connected between the Satellite and Router? Need to give about 2-5 minutes.
Any external network switches in between the router and Satellite? If so, what is the mfr and model# of the switch?
CyberExorcistwrote:They both were factory reset, and the satellite works initially after unplugging or resetting, so I dont' think the backhaul is the issue.
Dear Orbi Product Mgmt --
So the latest auto push you made broke wired backhaul for me. Is that a known issue? When do you plan to fix this?
- jeff
Did you do a factory reset then setup from scratch?
After setting up the Satellite on wirless first and it's working, then connect the ethernet cable for wired back haul, give 2-50 minutes for the system to re-configure for wired back haul. Should come back. Mines working as is others.
There any network switches between the router and satellite?
jgehlhaarwrote:Dear Orbi Product Mgmt --
So the latest auto push you made broke wired backhaul for me. Is that a known issue? When do you plan to fix this?
- jeff
FURRYe38wrote:How long did you give the Satellite and system to configure itself after the ethernet was connected between the Satellite and Router? Need to give about 2-5 minutes.
Any external network switches in between the router and Satellite? If so, what is the mfr and model# of the switch?
CyberExorcistwrote:They both were factory reset, and the satellite works initially after unplugging or resetting, so I dont' think the backhaul is the issue.
It was up for over an hour. I have the router going to a Netgear GS108T managed switch, but I'm not using wired backhaul on the satellite. I'm just using the normal 5G. Clients show connected over wireless but they cannot get to the Internet. My laptop is a home run shot to the GS108T from my office and I haven't experienced any issues with wired, only wireless from the satellite.
Then suddenly stopped?
Hello Everyone
I have Fixed the links for the RBR50 and RBS50 downloads and we also added the beta firmware for the RBW30 wall plug.
DarrenM
DarrenM wrote:Hello Everyone
I have Fixed the links for the RBR50 and RBS50 downloads and we also added the beta firmware for the RBW30 wall plug.
DarrenM
Thanks for the update Darren.
Waiting anxiously for the RBS50Y beta firmware to drop :)
DarrenM where is the link for the RBW30 beta? I can only see 2.0.1.2 (plus older).
DarrenM wrote:Hello Everyone
I have Fixed the links for the RBR50 and RBS50 downloads and we also added the beta firmware for the RBW30 wall plug.
DarrenM
when will this new FW update be available as a 'auto-update'?
Nice uptime Mikey94025 ! need it...
i wonder if the temperature can reboot the router ?
i see the log thermal-log1.txt and the sensor seems to be ok but maybe sometimes overheat and then reboot ?
is it possible ? i don't know why, but why not, i could try to make it colder... (orbi in the fridge)log :
Thermal config for wifi0
enable: 1, dc: 100, dc_per_event: 2
level: 0, low thresold: -100, high thresold: 110, dcoffpercent: 0, queue priority 7, policy; 1
level: 1, low thresold: 100, high thresold: 120, dcoffpercent: 50, queue priority 7, policy; 1
level: 2, low thresold: 110, high thresold: 135, dcoffpercent: 90, queue priority 7, policy; 1
level: 3, low thresold: 125, high thresold: 150, dcoffpercent: 100, queue priority 7, policy; 1
Thermal stats for wifi0
sensor temperature: 55, current level: 0
level: 0, entry count: 0, duty cycle spent: 7690
level: 1, entry count: 0, duty cycle spent: 0
level: 2, entry count: 0, duty cycle spent: 0
level: 3, entry count: 0, duty cycle spent: 0
Thermal config for wifi1
enable: 1, dc: 100, dc_per_event: 2
level: 0, low thresold: -100, high thresold: 110, dcoffpercent: 0, queue priority 7, policy; 1
level: 1, low thresold: 100, high thresold: 120, dcoffpercent: 50, queue priority 7, policy; 1
level: 2, low thresold: 110, high thresold: 135, dcoffpercent: 90, queue priority 7, policy; 1
level: 3, low thresold: 125, high thresold: 150, dcoffpercent: 100, queue priority 7, policy; 1
Thermal stats for wifi1
sensor temperature: 54, current level: 0
level: 0, entry count: 0, duty cycle spent: 7687
level: 1, entry count: 0, duty cycle spent: 0
level: 2, entry count: 0, duty cycle spent: 0
level: 3, entry count: 0, duty cycle spent: 0
Thermal config for wifi2
enable: 1, dc: 100, dc_per_event: 2
level: 0, low thresold: -100, high thresold: 110, dcoffpercent: 0, queue priority 7, policy; 1
level: 1, low thresold: 100, high thresold: 120, dcoffpercent: 50, queue priority 7, policy; 1
level: 2, low thresold: 110, high thresold: 135, dcoffpercent: 90, queue priority 7, policy; 1
level: 3, low thresold: 125, high thresold: 150, dcoffpercent: 100, queue priority 7, policy; 1
Thermal stats for wifi2
sensor temperature: 43, current level: 0
level: 0, entry count: 0, duty cycle spent: 7674
level: 1, entry count: 0, duty cycle spent: 0
level: 2, entry count: 0, duty cycle spent: 0
level: 3, entry count: 0, duty cycle spent: 0
andygodber wrote:DarrenM where is the link for the RBW30 beta? I can only see 2.0.1.2 (plus older).
http://files.netgear-support.com/go/?a=d&i=x990UeDEdo also on the first page of this thread
BETA: A beta version of a program is an unfinished version released to either the public a select few or whoever signs up to beta test it for bugs or glitches.
Try and be patient ... it sucks but they are working on it.
Im using a newer beta for about 12 hours now ....
steve8411 wrote:Try and be patient ... it sucks but they are working on it.
Im using a newer beta for about 12 hours now ....
I've been on 2.0.14 (roll back) for nearly 2 months. Averaging disconnects once a week
- Still crappy here, drops / loss of internet connection
Do you factory reset the router after upgrading the FW and set up from scratch? This needs to be done for this version of FW.
Let us know what your seeing if you have problems with this version of FW.
steve8411 wrote:Try and be patient ... it sucks but they are working on it.
Im using a newer beta for about 12 hours now ....
How is your router, channels and satellite configured?
Distances between router and satellite?
I'm on v2.1.3 here and not seeing any disconnects.
Disconnects as is from the router, satellite, satellite disconnecting from router? Router disaconnectin from internet? client disconnecting from router or satellite?
Specifics would be helpful...
Retired_Member wrote:
steve8411 wrote:Try and be patient ... it sucks but they are working on it.
Im using a newer beta for about 12 hours now ....
I've been on 2.0.14 (roll back) for nearly 2 months. Averaging disconnects once a week
FURRYe38 wrote:How is your router, channels and satellite configured?
Distances between router and satellite?
I'm on v2.1.3 here and not seeing any disconnects.
Disconnects as is from the router, satellite, satellite disconnecting from router? Router disaconnectin from internet? client disconnecting from router or satellite?
Specifics would be helpful...
Retired_Member wrote:
steve8411 wrote:Try and be patient ... it sucks but they are working on it.
Im using a newer beta for about 12 hours now ....
I've been on 2.0.14 (roll back) for nearly 2 months. Averaging disconnects once a week
Disconnects as in the Router goes pink, while the Sats, there is no change other than the entire network is down. I'm not ready to jump back into the tweaker mode. I never touched it out of the box but set it up (Nov 17). No AP mode, modem, router, and devices. It all worked fine the first 2-3 months. So whatever is causing the disconnects I don't feel it's anything I did on my and I'm not going to start chasing rabbits.
My issues were mostly with Apple devices ... Wifi would be connected but device would not be able to access internet prompting a restart of wifi or device.
So working with support and providing logs they've furnised a new revised beta -not available- to test....
I have 30+ devices accross many platforms on my home network ...
The pink has to do with your ISP services between the router and modem. One thing I haven't seen with mine. You can't just wait around for FW to fix this. This may not be something FW can fix. Troubleshooting starts always with the ISP services and flows down. It's not always the routers fault.
I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For DSL or Fiber service lines, ensure that the ISP is using good working phone or cable lines to the DSL modem and that the phone lines are filtered correctly. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. I recommend having the ISP service physically check the lines going from the out side to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.
Seems that your issues is particular to your configuration set up. However since you have resolved to not do anything. I guess this is all up to you. "Can lead a horse..."
Hope this helps other users who will take action if needed.Good Luck.
Retired_Member wrote:
FURRYe38 wrote:How is your router, channels and satellite configured?
Distances between router and satellite?
I'm on v2.1.3 here and not seeing any disconnects.
Disconnects as is from the router, satellite, satellite disconnecting from router? Router disaconnectin from internet? client disconnecting from router or satellite?
Specifics would be helpful...
Retired_Member wrote:
steve8411 wrote:Try and be patient ... it sucks but they are working on it.
Im using a newer beta for about 12 hours now ....
I've been on 2.0.14 (roll back) for nearly 2 months. Averaging disconnects once a week
Disconnects as in the Router goes pink, while the Sats, there is no change other than the entire network is down. I'm not ready to jump back into the tweaker mode. I never touched it out of the box but set it up (Nov 17). No AP mode, modem, router, and devices. It all worked fine the first 2-3 months. So whatever is causing the disconnects I don't feel it's anything I did on my and I'm not going to start chasing rabbits.
steve8411 wrote:My issues were mostly with Apple devices ... Wifi would be connected but device would not be able to access internet prompting a restart of wifi or device.
So working with support and providing logs they've furnised a new revised beta -not available- to test....
I have 30+ devices accross many platforms on my home network ...
...and see...not to pick on you...but this might be a case where NG continues to operate under the fix/break mode. They fix some users while all of a sudden break others. I know there are a gazillon ways to run a home network and I consider mine fairly simple (no AP, No switches, etc.) and yet it can fall victim.
all I can say..."I'm glad I bought it from Costco"
