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Forum Discussion
Orbi MR 2.1 Update 3/23/18
Our teams are still working through the issues, but I wanted to provide a quick update on OrbiOS 2.1. We usually wait to release our software until it's available across all Orbi product lines, but ...
Previous code was operating very well in our location without any conn3ctivity our throughput related issues that were recongnizd. We are in fact heavy consumers of tv service streaming, home automation, and security video streaming. All items which rely of solid network connectivity and performance. While I probably should have left alone, I have now had this firmware running for 72 hours and am seeing several things:
-have had several different nest cams drop off the network for a 5-10 minute timespan, at least 3 total incidents which are more than just a fluke.
-iPad web browser requests stop, have to restart ipad to resume browsing
-ecobee drops out of HomeKit preventing operation and control from HomeKit
For us the last released firmware provided solid performance with none of the above issues, While these aren’t huge issues they are frustrating nuisances and not something you want to see ongoing.
Was a factory reset performed on the router and satellite(s) after the upgrade was processed then set up from scratch?
Whats the distances between the router and satellite?
After doing a factory set and if the problem continues, try disabling MIMO, Daisy Chain and Fast Roaming and see how it goes.
bsholbrookwrote:Previous code was operating very well in our location without any conn3ctivity our throughput related issues that were recongnizd. We are in fact heavy consumers of tv service streaming, home automation, and security video streaming. All items which rely of solid network connectivity and performance. While I probably should have left alone, I have now had this firmware running for 72 hours and am seeing several things:
-have had several different nest cams drop off the network for a 5-10 minute timespan, at least 3 total incidents which are more than just a fluke.
-iPad web browser requests stop, have to restart ipad to resume browsing
-ecobee drops out of HomeKit preventing operation and control from HomeKit
For us the last released firmware provided solid performance with none of the above issues, While these aren’t huge issues they are frustrating nuisances and not something you want to see ongoing.
Not intending to be repeatitive here, but for clarity both the connectivity and performance of the system were working as expected prior to this release. Homekit and Cameras remained connected and fully operational 24x7 for months. The only changes that were made were the firmware upgrades. I've gone through another factory reset and setup post firmware upgrade to make certain nothing was overlooked. I'll monitor over the coming days.
I'm certainly not support for the product, but I would assume many elements could be ruled out given that the system was fully functioning system prior to the firmware update. One of these I would think would be satelite placement?
For the time being beamforming, mu-mio- and fast roaming are all turned off. Previously when things operated as expected these were all turned on. It is aggrevating to recieve recommendations to turn off functionality that differentiates this product from others. We've paid a premium to use these elements, not turn them off.
Beamforming can be enabled by itself to see if it helps with signals and devices. I have this enabled and is working for me. If you don't have any MIMO supporting devices, then this can be disabled. I only have one devices that supports it however I disable it and all works ok for my setup. Daisy Chain is used for what it sounds like. Piggy backing one satellite of another. If you only have 1 satellite or maybe two satellites that are directly connected to the router and not piggy backing each other, then disable Daisy Chain. As for Fast Roaming, you'll have to see if this works for your devices or not when you move about in your home. This also depends on how devices are designed to roam as well. Some may not be as good as others. Some of, or all of these features don't always necessarily have to be always enabled.
Placement is crucial of course, also so is building materials. There is about 40ft between my router and satellite and about 3 wooden walls in between. Also having them too close could cause problems as well.
bsholbrookwrote:Not intending to be repeatitive here, but for clarity both the connectivity and performance of the system were working as expected prior to this release. Homekit and Cameras remained connected and fully operational 24x7 for months. The only changes that were made were the firmware upgrades. I've gone through another factory reset and setup post firmware upgrade to make certain nothing was overlooked. I'll monitor over the coming days.
I'm certainly not support for the product, but I would assume many elements could be ruled out given that the system was fully functioning system prior to the firmware update. One of these I would think would be satelite placement?
For the time being beamforming, mu-mio- and fast roaming are all turned off. Previously when things operated as expected these were all turned on. It is aggrevating to recieve recommendations to turn off functionality that differentiates this product from others. We've paid a premium to use these elements, not turn them off.