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Forum Discussion
Orbi MR 2.1 Update 3/23/18
Our teams are still working through the issues, but I wanted to provide a quick update on OrbiOS 2.1. We usually wait to release our software until it's available across all Orbi product lines, but ...
Started off a month ago with a perfectly functional system with 4 Apple Airport Extreme access points. My network has its own router, switches, etc. All I was looking for is a system that was more flexible to provide Wi-Fi in more places around the home. So first I had to replace the 4 wired access points. I think I read there was some limit on Satellites so I started with just 3 thinking maybe the device range could compensate until I added more after initial testing.
Got RBK50 and one RBS50 (for a total of 3 components). Wired them all. This was ~17 days ago so didn't realize this was all broken. Unwired everything and postponed project waiting for new firmware. Installed 2.1.3.4 last week. Wired everything. Each RBS50 connects back to the main switch. The RBK50 is connected to the same switch. So I have 2 problems now.
1. The first RBS50 seems to work fine and reports as Good and Wired. The second does not. It flips between multiple states. Initially I saw Wired/Poor for a while. Disconnected an Arlo Hub that I had plugged into a spare port on it. Restarted it. Now it seems to be sticking with 5G/Good. Not using wired even though it is wired. I have nothing else (other than the switch line) plugged into the first RBS that does work so the difference here is a mystery.
2. The RBK50 always has a purple light on top. For no reason. Despite connections through it working perfectly fine and uptime on the main connection and router has been 100%, it's always purple. This is concerning.
I'd like to get these resolved, and time is running out. The last thing I want is to return all of this, but I only have a few more days. At least #1 must be solved before then to verify that each component has a proper wired connection after which I need to do final speed testing and range testing before deciding to stick with this.
Did you ugprade to this version of FW? v2.1.3.4? If so, did you do a factory reset on all devices then set up from scratch?
How big is your home? SqFt?
What is the distance between the router and Satellite(s)?
cyphers72wrote:Started off a month ago with a perfectly functional system with 4 Apple Airport Extreme access points. My network has its own router, switches, etc. All I was looking for is a system that was more flexible to provide Wi-Fi in more places around the home. So first I had to replace the 4 wired access points. I think I read there was some limit on Satellites so I started with just 3 thinking maybe the device range could compensate until I added more after initial testing.
Got RBK50 and one RBS50 (for a total of 3 components). Wired them all. This was ~17 days ago so didn't realize this was all broken. Unwired everything and postponed project waiting for new firmware. Installed 2.1.3.4 last week. Wired everything. Each RBS50 connects back to the main switch. The RBK50 is connected to the same switch. So I have 2 problems now.
1. The first RBS50 seems to work fine and reports as Good and Wired. The second does not. It flips between multiple states. Initially I saw Wired/Poor for a while. Disconnected an Arlo Hub that I had plugged into a spare port on it. Restarted it. Now it seems to be sticking with 5G/Good. Not using wired even though it is wired. I have nothing else (other than the switch line) plugged into the first RBS that does work so the difference here is a mystery.
2. The RBK50 always has a purple light on top. For no reason. Despite connections through it working perfectly fine and uptime on the main connection and router has been 100%, it's always purple. This is concerning.
I'd like to get these resolved, and time is running out. The last thing I want is to return all of this, but I only have a few more days. At least #1 must be solved before then to verify that each component has a proper wired connection after which I need to do final speed testing and range testing before deciding to stick with this.
I upgraded to the 2.1.3.4 in the OP of this thread. I did not do a factory reset *after* I upgraded to that firmware. I did try that on a prior release, probably the one it shipped with.
Home is 4,200 sqft, but has 3 levels and some metal in the walls so notable issues with Wi-Fi which is why in the past I used 3-4 access points and why I want each unit wired.
Distance from Router to *broken* sat: ~25 feet, should also have very good wireless connection.
Distance from Router to *working* sat: ~60 feet, should have very poor wireless connection.
All wired connections are Gigabit Ethernet.
I would test with the other Satellites turned off accept for this one thats closer to see if it works alone with the router. Need to narrow down if this is a Satellite issue or FW issue. If this works alone with out the others then maybe a FW issue. If it doesn't, maybe a Satellite unit issue.
Ya, seeing issues with just upgrading FW and not doing a factory reset. Some problems are continuing. I found a bug in there FW. Got new FW which it was supposed to be fixed. I had to do a full factory reset with router and then saw the fix. Even putting the older config file on the new FW broke the operation of the router. So my advice to all. Factory reset after upgrading FW. I know its a pain to set up from scratch again. I've reported this behavior to NG for reivew.
cyphers72wrote:I upgraded to the 2.1.3.4 in the OP of this thread. I did not do a factory reset *after* I upgraded to that firmware. I did try that on a prior release, probably the one it shipped with.
Home is 4,200 sqft, but has 3 levels and some metal in the walls so notable issues with Wi-Fi which is why in the past I used 3-4 access points and why I want each unit wired.
Distance from Router to *broken* sat: ~25 feet, should also have very good wireless connection.
Distance from Router to *working* sat: ~60 feet, should have very poor wireless connection.
All wired connections are Gigabit Ethernet.
