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Forum Discussion
Orbi MR 2.1 Update 3/23/18
Our teams are still working through the issues, but I wanted to provide a quick update on OrbiOS 2.1. We usually wait to release our software until it's available across all Orbi product lines, but ...
Had so much issues with my last rbk53 unite netgeAr told me go return it get a new one. So i did and everything works well over 2 months they close the case and oh nooo **bleep** hit the fan! Same issues starts without any settings or firmware changes! Smh !!!! So they re open it get me to update to this latest firmware but guess what yall I am supposed to get 400-480 mbps i get a constant 250-280 mbps hard wired or wireless. Direct from mu modem im getting 480mbps on this rbk53 with this update its half. The last update which worked for 2 months i got a excellent 400-480 mbps constantly till it crashed. Whyyyyyyyyy Netgear WHYYYYYYYY! Fix all your bugs already we are sick of this honestly! Look at the speed difference from now & 1 month ago.... smh
Sevo123 wrote:
Had so much issues with my last rbk53 unite netgeAr told me go return it get a new one. So i did and everything works well over 2 months they close the case and oh nooo **bleep** hit the fan! Same issues starts without any settings or firmware changes! Smh !!!! So they re open it get me to update to this latest firmware but guess what yall I am supposed to get 400-480 mbps i get a constant 250-280 mbps hard wired or wireless. Direct from mu modem im getting 480mbps on this rbk53 with this update its half. The last update which worked for 2 months i got a excellent 400-480 mbps constantly till it crashed. Whyyyyyyyyy Netgear WHYYYYYYYY! Fix all your bugs already we are sick of this honestly! Look at the speed difference from now & 1 month ago.... smhDid you retest the speed directly from the modem immediately preceding or after the last test from the router? The reason I ask was had a similar situation but was basing my comparison of what I saw directly to the modem from four weeks ago until the speed drop last Friday. Realized I hadn't ruled out other possibilities and retested PC directly to modem again after router and... same slower speed I saw on the Router. I have Comcast as a provider and I logged into my 24down/8up cable modem and see that Comcast was only lighting up 8 of my downstream channels. Rebooted the Cable Modem twice and no change, went to the Comcast Status page for my region and low and behold they were listing outages. After 3 days Comcast seemed to sort it all out and I was back to a full 24 channels down and speed was back to what I was expecting both connected to the modem and router. Connection to ISP at times ever had about 13% packet loss. I live in the North East.
- I tried both ways. It was confirmed that the modem is goving out excellent speeds constantly but my rbk53 unit is giving lower speeds and this is because of these firmwares. The older firmwares are giving same fast speeds as the modem. My old unit once Netgear made me switch out get a new one... Support gave me a beta firmware about 1 month ago but same issues so I sticked to the firmware they removed 2.0.1.7 i think ... the speeds were perfect plus I had wired backhaul. Then my system crashed randomly and I got this new firmware. Now were back to slow speeds Im 100% its a firmware issue.
What are you ISP Speed UP and Down that you pay for?
Have you contact NG support with your results regarding what your seeing with the new FW? I would and let them know.
Sevo123wrote:
I tried both ways. It was confirmed that the modem is goving out excellent speeds constantly but my rbk53 unit is giving lower speeds and this is because of these firmwares. The older firmwares are giving same fast speeds as the modem. My old unit once Netgear made me switch out get a new one... Support gave me a beta firmware about 1 month ago but same issues so I sticked to the firmware they removed 2.0.1.7 i think ... the speeds were perfect plus I had wired backhaul. Then my system crashed randomly and I got this new firmware. Now were back to slow speeds Im 100% its a firmware issue.
What mfr and model# is your ISP modem? There a built in router here by chance?
Perform a full factory reset on both router and satellite(s) then set up from scratch.
Sevo123wrote:
Had so much issues with my last rbk53 unite netgeAr told me go return it get a new one. So i did and everything works well over 2 months they close the case and oh nooo **bleep** hit the fan! Same issues starts without any settings or firmware changes! Smh !!!! So they re open it get me to update to this latest firmware but guess what yall I am supposed to get 400-480 mbps i get a constant 250-280 mbps hard wired or wireless. Direct from mu modem im getting 480mbps on this rbk53 with this update its half. The last update which worked for 2 months i got a excellent 400-480 mbps constantly till it crashed. Whyyyyyyyyy Netgear WHYYYYYYYY! Fix all your bugs already we are sick of this honestly! Look at the speed difference from now & 1 month ago.... smhI fianllty gave up on this system. It apears that no one at netgear can get it working properly. I had the latest firmware in beta and the most it worked was about 1 1/2 days.
I personally founfd the best fix was to replace with a velop. Been rock solding for a few weeks now. very time I go back to try the orbi again it just can't kep working.
Be nice if netgear would hire som good engineers to fix it as i think the ones they have now are having any luck.
- Ya I did a full factory re-set I 1st though it was my modem I called twc had them come change my unit. Still same getting excellent speed direct to modem then once the orbi us set up to it my speed drops. But when I go back to a older firmware the speeds increase. I had netgears support get this info on my old router and they took note of it. Now on this one same thing. I took a screenshot of my latest speedtest just now.
- Its a motorola or arris and no wifi on it. Its just then modem. It also got replaced just incase it was the modem but same thing.
- Not to be mean or anything. I had jus shares off issues with netgear but speed has never been one of them. I am on gigapower and wireless or hardwired in to satellite I get close to 350. Hard wiring in to main router I get 940 ish. Or above 800 most of time. There are a lot of factors that go in to speed. I truly haven’t had any speed issues.
Who is your isp? It could be at times the cable provider is little slower if a lot of people are online.
Are you plugging directly in to router or satellite?
Do you have QOS on? If so turn it off it might be slowing down your test results.Just curious, what FW version are you using?
nkdwrote:
Not to be mean or anything. I had jus shares off issues with netgear but speed has never been one of them. I am on gigapower and wireless or hardwired in to satellite I get close to 350. Hard wiring in to main router I get 940 ish. Or above 800 most of time. There are a lot of factors that go in to speed. I truly haven’t had any speed issues.
Who is your isp? It could be at times the cable provider is little slower if a lot of people are online.
Are you plugging directly in to router or satellite?
Do you have QOS on? If so turn it off it might be slowing down your test results.What's up with this --> they pulled v2.1.3.4 off of the download page (link below).
https://www.netgear.com/support/download/
Some have reported being auto-updated to v2.1.3.4 on this board and I saw v2.1.3.4 in the UI as the new firmware version. However, I am still on 2.1.2.18 and the UI no longer shows a newer firmware version as available.
i connected my laptop to my modem i get a constant 400-480 mbps and once i connect my modem to my router and hardwire my laptop to my orbi router I get same speeds with 2.0.1.7 any beta firmware after that I tried I got lower speeds. I switched back to 2.0.1.7 and boom back to fast speeds wired and wireless then my firmware carshed and now Im on this new firmware and down goes my internet speed. Has been consistant with not dropping the connnection that I have to say (so far)
What is the model # of your ISP modem?
Sevo123wrote:i connected my laptop to my modem i get a constant 400-480 mbps and once i connect my modem to my router and hardwire my laptop to my orbi router I get same speeds with 2.0.1.7 any beta firmware after that I tried I got lower speeds. I switched back to 2.0.1.7 and boom back to fast speeds wired and wireless then my firmware carshed and now Im on this new firmware and down goes my internet speed. Has been consistant with not dropping the connnection that I have to say (so far)
