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Forum Discussion
AmitR
Mar 23, 2018NETGEAR Employee Retired
Orbi MR 2.1 Update 3/23/18
Our teams are still working through the issues, but I wanted to provide a quick update on OrbiOS 2.1. We usually wait to release our software until it's available across all Orbi product lines, but ...
Sevo123
Apr 03, 2018Apprentice
Had so much issues with my last rbk53 unite netgeAr told me go return it get a new one. So i did and everything works well over 2 months they close the case and oh nooo **bleep** hit the fan! Same issues starts without any settings or firmware changes! Smh !!!! So they re open it get me to update to this latest firmware but guess what yall I am supposed to get 400-480 mbps i get a constant 250-280 mbps hard wired or wireless. Direct from mu modem im getting 480mbps on this rbk53 with this update its half. The last update which worked for 2 months i got a excellent 400-480 mbps constantly till it crashed. Whyyyyyyyyy Netgear WHYYYYYYYY! Fix all your bugs already we are sick of this honestly! Look at the speed difference from now & 1 month ago.... smh
FURRYe38
Apr 03, 2018Guru - Experienced User
What mfr and model# is your ISP modem? There a built in router here by chance?
Perform a full factory reset on both router and satellite(s) then set up from scratch.
Sevo123wrote:
Had so much issues with my last rbk53 unite netgeAr told me go return it get a new one. So i did and everything works well over 2 months they close the case and oh nooo **bleep** hit the fan! Same issues starts without any settings or firmware changes! Smh !!!! So they re open it get me to update to this latest firmware but guess what yall I am supposed to get 400-480 mbps i get a constant 250-280 mbps hard wired or wireless. Direct from mu modem im getting 480mbps on this rbk53 with this update its half. The last update which worked for 2 months i got a excellent 400-480 mbps constantly till it crashed. Whyyyyyyyyy Netgear WHYYYYYYYY! Fix all your bugs already we are sick of this honestly! Look at the speed difference from now & 1 month ago.... smh
- mpf541Apr 03, 2018Apprentice
I fianllty gave up on this system. It apears that no one at netgear can get it working properly. I had the latest firmware in beta and the most it worked was about 1 1/2 days.
I personally founfd the best fix was to replace with a velop. Been rock solding for a few weeks now. very time I go back to try the orbi again it just can't kep working.
Be nice if netgear would hire som good engineers to fix it as i think the ones they have now are having any luck.
- Sevo123Apr 03, 2018ApprenticeYa I did a full factory re-set I 1st though it was my modem I called twc had them come change my unit. Still same getting excellent speed direct to modem then once the orbi us set up to it my speed drops. But when I go back to a older firmware the speeds increase. I had netgears support get this info on my old router and they took note of it. Now on this one same thing. I took a screenshot of my latest speedtest just now.
- Sevo123Apr 03, 2018ApprenticeIts a motorola or arris and no wifi on it. Its just then modem. It also got replaced just incase it was the modem but same thing.