NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi MR 2.1 Update 3/23/18
Our teams are still working through the issues, but I wanted to provide a quick update on OrbiOS 2.1. We usually wait to release our software until it's available across all Orbi product lines, but ...
Pink doesn't mean the router is crashing necessarily. The poster hasn't proven weather or not if the ISP services and signal to his modem is working properly from the ISP. This needs to be checked first to ensure the signal from the ISP service thru the modem is to spec.
Page 18 LED Behavior:
This device is junk. I'm tired of playing all the reset/update/reset games. I am currently on V2.1.3.4. After updating firmware on both devices, I reset both of them and its been up for just over 9 days (09:06:50). Running on 5G on the satellite, as I have no connection wired close by for wired backhaul.
And it locked up again. Wired works fine, devices attached to the router wireless work fine, devices attached to the satellite are connected (I can launch the orbi app from my phone and see status, everything appears to be fine. Wifi is connected on phones, laptops, etc, but not connecting to the internet. It seems like the satellite is the issue. There is no interference from 2.4g or 5g.
Do NOT ask me any questions about how far things are away from each other (it was up for 9 days), or ask me to reset the devices (this is not a tenable situation). I don't want to disconnect the satellite, either. If I wanted to do that I would have never bought this system.
There is something SERIOUSLY wrong with this Orbi system, and NETGEAR doesn't appear to be putting this on the front burner.
I work from home and have a lot of devices on wireless. I can't keep operating in this fashion. PLEASE, fix this system. I want to like it but NETGEAR is making it impossible.
https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/m-p/1549643/highlight/true#M28054
CyberExorcist wrote:This device is junk. I'm tired of playing all the reset/update/reset games. I am currently on V2.1.3.4. After updating firmware on both devices, I reset both of them and its been up for just over 9 days (09:06:50). Running on 5G on the satellite, as I have no connection wired close by for wired backhaul.
And it locked up again. Wired works fine, devices attached to the router wireless work fine, devices attached to the satellite are connected (I can launch the orbi app from my phone and see status, everything appears to be fine. Wifi is connected on phones, laptops, etc, but not connecting to the internet. It seems like the satellite is the issue. There is no interference from 2.4g or 5g.
Do NOT ask me any questions about how far things are away from each other (it was up for 9 days), or ask me to reset the devices (this is not a tenable situation). I don't want to disconnect the satellite, either. If I wanted to do that I would have never bought this system.
There is something SERIOUSLY wrong with this Orbi system, and NETGEAR doesn't appear to be putting this on the front burner.
I work from home and have a lot of devices on wireless. I can't keep operating in this fashion. PLEASE, fix this system. I want to like it but NETGEAR is making it impossible.
FURRYe38 wrote:https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/m-p/1549643/highlight/true#M28054
CyberExorcist wrote:This device is junk. I'm tired of playing all the reset/update/reset games. I am currently on V2.1.3.4. After updating firmware on both devices, I reset both of them and its been up for just over 9 days (09:06:50). Running on 5G on the satellite, as I have no connection wired close by for wired backhaul.
And it locked up again. Wired works fine, devices attached to the router wireless work fine, devices attached to the satellite are connected (I can launch the orbi app from my phone and see status, everything appears to be fine. Wifi is connected on phones, laptops, etc, but not connecting to the internet. It seems like the satellite is the issue. There is no interference from 2.4g or 5g.
Do NOT ask me any questions about how far things are away from each other (it was up for 9 days), or ask me to reset the devices (this is not a tenable situation). I don't want to disconnect the satellite, either. If I wanted to do that I would have never bought this system.
There is something SERIOUSLY wrong with this Orbi system, and NETGEAR doesn't appear to be putting this on the front burner.
I work from home and have a lot of devices on wireless. I can't keep operating in this fashion. PLEASE, fix this system. I want to like it but NETGEAR is making it impossible.
Ok somone has been up for longer than me. Still doesn't deny the fact that there is still something wrong here. I've been more than patient, and had nothing but issues since I purchased this system in December. If any other device worked in this fashion, it wouldn't be acceptable. I've had netgear hardware for a long time, and never experienced anything along the lines of what I'm seeing now.I'm just getting frustrated. Hopefully the stability gets rock solid soon. I don't like having to reboot the router, every time the satellite goes out to lunch.
Then if your not going to accept any ones help then why post and why keep it? Why not move along and find something else that works for you then? Others are having good experiences with there's. Users are trying to help others get theres working. Seems that the reset is recommended and seems to fix others problems with this FW. You might try it. If you don't then why not contact NG support directly and ask for help. Maybe they can help you out.
CyberExorcist wrote:This device is junk. I'm tired of playing all the reset/update/reset games. I am currently on V2.1.3.4. After updating firmware on both devices, I reset both of them and its been up for just over 9 days (09:06:50). Running on 5G on the satellite, as I have no connection wired close by for wired backhaul.
And it locked up again. Wired works fine, devices attached to the router wireless work fine, devices attached to the satellite are connected (I can launch the orbi app from my phone and see status, everything appears to be fine. Wifi is connected on phones, laptops, etc, but not connecting to the internet. It seems like the satellite is the issue. There is no interference from 2.4g or 5g.
Do NOT ask me any questions about how far things are away from each other (it was up for 9 days), or ask me to reset the devices (this is not a tenable situation). I don't want to disconnect the satellite, either. If I wanted to do that I would have never bought this system.
There is something SERIOUSLY wrong with this Orbi system, and NETGEAR doesn't appear to be putting this on the front burner.
I work from home and have a lot of devices on wireless. I can't keep operating in this fashion. PLEASE, fix this system. I want to like it but NETGEAR is making it impossible.
BoilerPlate wrote:Then if your not going to accept any ones help then why post and why keep it? Why not move along and find something else that works for you then? Others are having good experiences with there's. Users are trying to help others get theres working. Seems that the reset is recommended and seems to fix others problems with this FW. You might try it. If you don't then why not contact NG support directly and ask for help. Maybe they can help you out.
CyberExorcist wrote:This device is junk. I'm tired of playing all the reset/update/reset games. I am currently on V2.1.3.4. After updating firmware on both devices, I reset both of them and its been up for just over 9 days (09:06:50). Running on 5G on the satellite, as I have no connection wired close by for wired backhaul.
And it locked up again. Wired works fine, devices attached to the router wireless work fine, devices attached to the satellite are connected (I can launch the orbi app from my phone and see status, everything appears to be fine. Wifi is connected on phones, laptops, etc, but not connecting to the internet. It seems like the satellite is the issue. There is no interference from 2.4g or 5g.
Do NOT ask me any questions about how far things are away from each other (it was up for 9 days), or ask me to reset the devices (this is not a tenable situation). I don't want to disconnect the satellite, either. If I wanted to do that I would have never bought this system.
There is something SERIOUSLY wrong with this Orbi system, and NETGEAR doesn't appear to be putting this on the front burner.
I work from home and have a lot of devices on wireless. I can't keep operating in this fashion. PLEASE, fix this system. I want to like it but NETGEAR is making it impossible.
I've posted before with issues. My point is this thing should work all the time without interruption. If I have to reboot this system every X number of days, its not acceptable. I'm not trying to be rude here, its just that this system has issues. None of the firmware I've had since I purchased this device in December have worked properly. If this was a $50 system, I wouldn't be so discouraged. Its not like this thing is cheap. I just want the return on investment I thought I would get to come to fruition. Not to mention, I have loved every other netgear product I have owned. Thanks..
FURRYe38 wrote:Pink doesn't mean the router is crashing necessarily. The poster hasn't proven weather or not if the ISP services and signal to his modem is working properly from the ISP. This needs to be checked first to ensure the signal from the ISP service thru the modem is to spec.
Page 18 LED Behavior:most the time when the device crashes it goes pink - its pretty good at crashing every 14 hours on the dot now -- just check these forms once a day for a working firmware ..
How are you determining it's a crash?
Can you access the routers or satellies UI when this happens?
Ping 192.168.1.1 from a comrmand line?
You might enable some debug logging, someting to give to NG support...
If you feel this is a router or HW problem, I would recommend you contact NG support and talk to someone. This maybe beyond something that a FW update can fix.
Brain29 wrote:
FURRYe38 wrote:Pink doesn't mean the router is crashing necessarily. The poster hasn't proven weather or not if the ISP services and signal to his modem is working properly from the ISP. This needs to be checked first to ensure the signal from the ISP service thru the modem is to spec.
Page 18 LED Behavior:most the time when the device crashes it goes pink - its pretty good at crashing every 14 hours on the dot now -- just check these forms once a day for a working firmware ..
FURRYe38 wrote:How are you determining it's a crash?
Can you access the routers or satellies UI when this happens?
Ping 192.168.1.1 from a comrmand line?
You might enable some debug logging, someting to give to NG support...
If you feel this is a router or HW problem, I would recommend you contact NG support and talk to someone. This maybe beyond something that a FW update can fix.
Brain29 wrote:
FURRYe38 wrote:Pink doesn't mean the router is crashing necessarily. The poster hasn't proven weather or not if the ISP services and signal to his modem is working properly from the ISP. This needs to be checked first to ensure the signal from the ISP service thru the modem is to spec.
Page 18 LED Behavior:most the time when the device crashes it goes pink - its pretty good at crashing every 14 hours on the dot now -- just check these forms once a day for a working firmware ..
Other then creating an RMA there unhelpful they have all the details - they don't even have access to the beta software the first 4 had no clue of a problem, even after linking these threads created by employees
