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726's avatar
726
Aspirant
Feb 21, 2023

Orbi NBR 750 4G Works 5G Doesn't Work

I have an Orbi NBR 750.  It works only on 4G and won't connect to 5G.  I purchased an M6 Hotspot and side by side with the Orbi NBR 750 it connects to 5G and has twice the speed.  I even switched sim...
KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Feb 21, 2023

Hello 726,

 

Welcome to the NETGEAR Community!

 

I understand that you have an NBR750 that is not connecting to your preferred 5Ghz network band when available. The NBR750 was designed to automatically connect to either LTE or 5Ghz network band. If this setting has been changed then your NBR750 will be locked to the LTE network band. 

 

Please try the following steps to fix this issue:

First, Navigate to > ADVANCED> Administration> Firmware Update> Online update> then click check to ensure that your NBR750 is on the current firmware. 

Then, Navigate to Orbilogin.com> ADVANCED> Setup> Internet Setup > Mobile Broadband Settings > Network Mode (Menu)> select Automatic (This setting will allow your NBR750 to connect to your desired 5Ghz network band.)

 

For more information on the features on your NBR750 please navigate to the link below:

Orbi 5G WiFi Mesh System (netgear.com)

 

Please let us know if you have additional questions!

 

Best 

Kevin

Community Team

  • 726's avatar
    726
    Aspirant
    Feb 21, 2023

    Thanks for the info and directions.  I am running the current firmware.  I also have the network mode set to Automatic.  4G is also a choice and 5G is not.  It will not connect to 5G, however the M6 sitting next to it will connect to 5G with full bars.  I even switched sim cards with the M6 to make sure I had a 5G capable sim card.

    • KevinLiT's avatar
      KevinLiT
      NETGEAR Moderator
      Feb 22, 2023

      Hello 726,

       

      Thank you for your post!

       

      I understand that you are on the current firmware for your NBR750. The applied settings should allow you to connect to your 5Ghz network band. Since you are not able to connect to your desired network band I would like to endorse you to our experts for additional troubleshooting. 

       

      Please provide the following information through private message so I can endorse you to our support team:

      Name:
      Email:
      Phone Number:
      Device Model:
      Firmware:
      Serial Number:
      Preferred time to be contacted:
      App version:

      Please provide this information as soon as possible!
      I look forward to hearing from you!

      Best,
      Kevin
      Community Team

       

      • sonesson's avatar
        sonesson
        Aspirant
        May 19, 2023

        I have the same problem.

         

        I cannot get it to connect to 5G.  i am using Windtre in Italy (Valledoria).

        The Sim card works fine on 5G when moved to either of our Mobile phones. 

        Are there any solution to this proble.  When setting it up "Auto" it is still stuck at the LTE 4G band.

        Hardware Version NBR750
        Firmware Version V4.6.5.11_1.5.66
        GUI Language Version V3.0.1.8_2.1.30.3
        Operation Mode Router

         

        Regards 

        Niclas