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Forum Discussion
Orbi NBR 750 4G Works 5G Doesn't Work
I have an Orbi NBR 750. It works only on 4G and won't connect to 5G. I purchased an M6 Hotspot and side by side with the Orbi NBR 750 it connects to 5G and has twice the speed. I even switched sim...
Thanks for the info and directions. I am running the current firmware. I also have the network mode set to Automatic. 4G is also a choice and 5G is not. It will not connect to 5G, however the M6 sitting next to it will connect to 5G with full bars. I even switched sim cards with the M6 to make sure I had a 5G capable sim card.
Hello 726,
Thank you for your post!
I understand that you are on the current firmware for your NBR750. The applied settings should allow you to connect to your 5Ghz network band. Since you are not able to connect to your desired network band I would like to endorse you to our experts for additional troubleshooting.
Please provide the following information through private message so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team
I have the same problem.
I cannot get it to connect to 5G. i am using Windtre in Italy (Valledoria).
The Sim card works fine on 5G when moved to either of our Mobile phones.
Are there any solution to this proble. When setting it up "Auto" it is still stuck at the LTE 4G band.
Hardware Version NBR750
Firmware Version V4.6.5.11_1.5.66
GUI Language Version V3.0.1.8_2.1.30.3
Operation Mode RouterRegards
Niclas