NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi Network Apple Devices
Last week on Tuesday or Wednesday Hotmail login and Active directory login started being blocked on Apple Devices using the Orbi wifi network. It previously worked fine and still works fine if I do ...
Dumbus wrote:I tried everything. Put Telstra Modem in bridge mode etc. Finally I found in the Orbi admin website (not on the Orbi App) that Disney Circle was enabled under the security tab. Turned it off and everything works again. Now I just need to find out why the Disney Circle App was blocking Microsoft websites suddenly. Thanks for your help
Nice
you may want to mark your post here as solved.
thank you
Orbi doesn't block anything unless you have either Armor or maybe Circle apps enabled.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- Firmware is 2.5.2.4. It is connected to Telstra NBN via a Telstra Smart Modem v2. I tried turning off Armor security and still had the problem connecting to Hotmail and Active Directory. I do not think circle is active but not sure as I do have the app.
What mode is your modem working in? Modem or router? This modem has a built in router already. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopThanks for looking at this. I will review how the service and modem are setup over the weekend.
The main issue is this worked fine for several years and last week it stopped working. Something must have been changed last week? I use the Orbi app so assume the firmware updates are managed by this. The only thing I remember doing was enable the guest WiFi as the Orbi app advised me to do it to increase security.