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ORBI Network Dropping every 24hrs
Just recently installed an Orbi RBR50 in my house.I have AT&T Fiber, and after looking at suggestions online upgraded my AT&T Router to receive one with an IP Passthough. The AT&T moden was set up as...
What is the Mfr and model # of the ISP modem from ATT?
THere been others having issues with modems that come from ATT and not working well with Orbi systems:
https://community.netgear.com/t5/Orbi/RBK50-Speed-Throttling-Wired-and-Wireless/m-p/1675736#M47319
Please configure the Orbi RBR for AP mode as suggested and let us know if the network stops dropping every 24 hours.
Might review this as well:
https://community.netgear.com/t5/Orbi/Orbi-Satellite-dropping-connection/m-p/1728392#M57727
MTPATL wrote:Just recently installed an Orbi RBR50 in my house.I have AT&T Fiber, and after looking at suggestions online upgraded my AT&T Router to receive one with an IP Passthough. The AT&T moden was set up as a passthough and all antennas were shut off, using using the Orbi as the router.
The Network worked great for the first 24 hours and then dropped and i had to reset it. Apparently this happens everynight at the same time as my original set up.
Has anyone else experienced this, and if so, how do you fix it? I would hate to have to return the entire system, but its frustrating and unsustainable to constantly have to reboot the system every single night.
Any help would be appreciated.
switched to AP mode. Will let everyone know if it still drops. Next step would be static IP. After that, i will check with AT&T to see if they have any suggestions. Thanks for the help, hopefully switching to AP mode works.
I have exactly the same issue.
I'm getting fiberoptics into the house going into RBR50 (firmware V2.5.1.8) (used as a router) through a converter. Converter works when Orbi connection is off. I can't be 100% sure but I believe I didn't experience this from start.. and it only started with the update to 2.5.1.8.
So far I've factory reset the router - didn't help.
I've set a static IP instead of DHCP - didn't help.
My provider says:
1. My sessions lengths are exactly 23 hours 55 minutes.
2. No spiking in networks traffic can be observed.
3. Their equipment connection is stable through the times my connection is off.
Today I even noticed that when my "prime" time comes and connection is dropped, I can't restore it through "connect" on Advanced > Connection Status popup. Connection takes like 4 minutes to recover during which router is on and opertaing normally, Previously I tried rebooting the router once connection drops and I managed to get the connection back once router rebooted but in a minute or so it dropped again and came back 3-4 minutes later.
Is there a way to get any more meaningful (more detail) logs out of Orbi? I'm pretty much in the blind.
highway wrote:Is there a way to get any more meaningful (more detail) logs out of Orbi? I'm pretty much in the blind.
Yes, there is a way to get more meaningful information from the Orbi, but it is neither quick nor easy.
Assuming this is a "version 1" Orbi with the USB port:
- Connect a USB memory stick with enough capacity to hold a full day's internal and external data.
- Go to the debug page (http://orbilogin.net/debug.htm)
- Check "Enable LAN/WAN Packet Capture"
- Select Store Location USB
- Click on "Begin Capture"
- Wait until the connection drops, which can be up to 24 hours.
The actual time should be found on the Orbi web interface, Advanced Tab,
click on the "Connection Status" box under "Internet Port"
the last item is "Lease Expires" - Once the Orbi loses connection, but is still running, return to the Orbi debug page,
Click on "Start Capture" to make it stop (crazy, right?)
Click on "Save Debug Log" - Remove USB memory stick from Orbi
- Insert USB memory stick into computer and there should be two folders:
LAN - every packet seen on the LAN side of the Orbi
WAN - every packet seen on the WAN side of the Orbi - Use a program that can display PCAP files (packet capture), such as Wireshark to open the WAN file.
- Create a display filter for "DHCP" packets only.
- There is supposed to be a request from the Orbi to renew the DHCP lease when the lease is half expired.
The DHCP server is supposed to respond to this request by renewing the lease. - If the lease is not renewed, the Orbi is to keep asking until the lease term actually expires,
at which time it is required by the standards to quit using this IP address and begin the DHCP request process from the start.
I just inserted a memory stick into my Orbi which reports 18 hr. 22 min remaining on a 24 hour lease. In about six hr. 22 min, I should be able to pull the USB stick and find the DHCP renewal packets. (Because mine works as expected.) In your case, when the Orbi loses connection, you should be able to document:
- Did my Orbi try to renew the DHCP lease as it is supposed to when half expired?
- Did the ISP respond as it is supposed to?
- When the lease term ran out, did my Orbi do what it was supposed to?
- etc.
