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MTPATL's avatar
MTPATL
Aspirant
Oct 25, 2019

ORBI Network Dropping every 24hrs

Just recently installed an Orbi RBR50 in my house.I have AT&T Fiber, and after looking at suggestions online upgraded my AT&T Router to receive one with an IP Passthough. The AT&T moden was set up as...
SW_'s avatar
SW_
Prodigy
Oct 25, 2019
MTPATL wrote:

Just recently installed an Orbi RBR50 in my house.I have AT&T Fiber, and after looking at suggestions online upgraded my AT&T Router to receive one with an IP Passthough. The AT&T moden was set up as a passthough and all antennas were shut off, using using the Orbi as the router.

 

The Network worked great for the first 24 hours and then dropped and i had to reset it. Apparently this happens everynight at the same time as my original set up. 

 

Has anyone else experienced this, and if so, how do you fix it? I would hate to have to return the entire system, but its frustrating and unsustainable to constantly have to reboot the system every single night. 

 

Any help would be appreciated.  

I had Comcast Cable and had similar problem.  The lease time on my Orbi IP was something like 3 days when I last checked when it was in Router Mode.  I put the Orbi back in AP Mode to avoid this problem for now.  Just posted a similar issue with the Satellite on a new thread.

carladj's avatar
carladj
Aspirant
Mar 24, 2020
I’m struggling with the same issue. Did you ever get it resolved?

Thanks for any help.
Carla
  • highway's avatar
    highway
    Aspirant
    Mar 24, 2020
    carladj wrote:
    I’m struggling with the same issue. Did you ever get it resolved?

    Thanks for any help.
    Carla

    I wish I could give you a miracle solution, but no :( Mine keeps loosing connection every day at the same time no matter what.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 24, 2020

      If the Orbi is loosing connections or network isn't working at regular time frames each day and specific times, and not a randsom time, this could point to a problem at the ISP modem or ISP service line up stream from the Orbi. 

       

      ALso could be some wifi interferences as well. 

       

      • highway's avatar
        highway
        Aspirant
        Mar 24, 2020
        FURRYe38 wrote:

        If the Orbi is loosing connections or network isn't working at regular time frames each day and specific times, and not a randsom time, this could point to a problem at the ISP modem or ISP service line up stream from the Orbi. 

         

        ALso could be some wifi interferences as well. 

         

        Sure. Except that:

        1. I obviously tried to figure this out with the ISP a few times and this is where I have the data that my session durations are exactly 23 hours 55 minutes. And even though I will never know if they told me the truth or the actual real truth is different to what my ISP believes to be truth I decided that this variable was crossed out from the list :) In other words: I believe them that it's not on their end also because of the below.

        2. This specific time when Orbi's connection goes down is directly dependant on the initial setup and/or factory reset time. When I identified the issue originally the connection was going down at some specific time (now I'm not sure what that was but I believe it was the time of initial setup) but in an attempt to fix the issue I factory reset the router. And from that minute on it started to go down at the time of the latest factory reset.

         

        Wifi is up, router is up, connection is down.