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Forum Discussion
MTPATL
Oct 25, 2019Aspirant
ORBI Network Dropping every 24hrs
Just recently installed an Orbi RBR50 in my house.I have AT&T Fiber, and after looking at suggestions online upgraded my AT&T Router to receive one with an IP Passthough. The AT&T moden was set up as...
carladj
Mar 24, 2020Aspirant
I’m struggling with the same issue. Did you ever get it resolved?
Thanks for any help.
Carla
Thanks for any help.
Carla
highway
Mar 24, 2020Aspirant
carladj wrote:
I’m struggling with the same issue. Did you ever get it resolved?
Thanks for any help.
Carla
I wish I could give you a miracle solution, but no :( Mine keeps loosing connection every day at the same time no matter what.
- FURRYe38Mar 24, 2020Guru - Experienced User
If the Orbi is loosing connections or network isn't working at regular time frames each day and specific times, and not a randsom time, this could point to a problem at the ISP modem or ISP service line up stream from the Orbi.
ALso could be some wifi interferences as well.
- highwayMar 24, 2020Aspirant
FURRYe38 wrote:If the Orbi is loosing connections or network isn't working at regular time frames each day and specific times, and not a randsom time, this could point to a problem at the ISP modem or ISP service line up stream from the Orbi.
ALso could be some wifi interferences as well.
Sure. Except that:
1. I obviously tried to figure this out with the ISP a few times and this is where I have the data that my session durations are exactly 23 hours 55 minutes. And even though I will never know if they told me the truth or the actual real truth is different to what my ISP believes to be truth I decided that this variable was crossed out from the list :) In other words: I believe them that it's not on their end also because of the below.
2. This specific time when Orbi's connection goes down is directly dependant on the initial setup and/or factory reset time. When I identified the issue originally the connection was going down at some specific time (now I'm not sure what that was but I believe it was the time of initial setup) but in an attempt to fix the issue I factory reset the router. And from that minute on it started to go down at the time of the latest factory reset.
Wifi is up, router is up, connection is down.
- FURRYe38Mar 24, 2020Guru - Experienced User
Ok, possible HW issue or something with the ISP modem and RBR.
What is the Mfr and model # of the ISP modem you are currently using?
Have to have a prior router by chance?
highway wrote:Sure. Except that:
1. I obviously tried to figure this out with the ISP a few times and this is where I have the data that my session durations are exactly 23 hours 55 minutes. And even though I will never know if they told me the truth or the actual real truth is different to what my ISP believes to be truth I decided that this variable was crossed out from the list :) In other words: I believe them that it's not on their end also because of the below.
2. This specific time when Orbi's connection goes down is directly dependant on the initial setup and/or factory reset time. When I identified the issue originally the connection was going down at some specific time (now I'm not sure what that was but I believe it was the time of initial setup) but in an attempt to fix the issue I factory reset the router. And from that minute on it started to go down at the time of the latest factory reset.
Wifi is up, router is up, connection is down.