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Uma_S510's avatar
Uma_S510
Aspirant
Feb 14, 2021
Solved

Orbi not compatable with netgear message ?

Hello All

 

We have Netgear C7000v2 and Orbi  RBR50v2.

 

I get the message 'Orbi app does not support  your router model.'

 

So what to do?

 

Please advise.

 

Thanks in advance.

 

 

5 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    Feb 14, 2021
    Uma_S510 wrote:

    We have Netgear C7000v2 and Orbi  RBR50v2.

     

    I get the message 'Orbi app does not support  your router model.'

    The Orbi "app" works only with Orbi products.  The C7000v2 uses the Nighthawk app.  The Orbi app has become confused and thinks you want it to configure the Nighthawk router, which it cannot do.  If the smartphone is connected to the Nighthawk WiFi, it cannot find the Orbi and thinks the Nighthawk is what you want it to configure.

     

    I realize that Netgear has jumped firmly into the 21st Century where everything can be done with a smartphone app, HOWEVER...

    The app is a poor substitute for the Orbi web interface, which has access to all Orbi feature and controls, whereas the app can do the bare minimum.

     

    There is no need to have "two routers".  (For many people, this causes no problems, but there are a number of situations where having a "Double NAT" makes things impossible: https://kb.netgear.com/30186/What-is-Double-NAT

     

    The general advice is to make one device "not a router", i.e.

    • Put the Nighthawk into "bridge mode" using the Nighthawk app and turn off the WiFi on the Nighthawk, or
    • Leave the NIghthawk as the only router and place the Orbi into Access Point (AP) mode using the Orbi web interface.

    I would pick #1, put the Nighthawk into bridge mode.

     

    • CrimpOn's avatar
      CrimpOn
      Guru
      Feb 14, 2021

      I neglected to point out that we "old timers" would do all this with a computer that has an ethernet connection.

      Set up the Nighthawk first by connecting directly to it.

      Then connect the Orbi and connect the computer to the Orbi.

      If you have no ethernet enabled computer, it will be a bit different.

      • Uma_S510's avatar
        Uma_S510
        Aspirant
        Feb 14, 2021

        Thanks for your response CrimpOn.

         

         We need Orbi Mesh is our 3000 sq feet home and  with a teenager in the home, need to apply internet access controls.

         

        I am not a tech person, so rephrase you suggestion, you are recommending to not use the Netgear wifi and use only Orbi Wifi?

         

        Please clarify.

         

        Thanks and Regards