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Forum Discussion
gettyjoe
Aug 09, 2017Aspirant
Orbi not compatible with Netflix?
Netflix just won't work with the new Orbi. We're getting an error message stating that it looks like we're using an unblocker or VPN...we're not. The guy at Netflix told my wife that, in effect, Ne...
- Nov 28, 2021
Dacs wrote:
Hey! Thanks for replying.
My current set up is;
Model ORBI RBR50
Firmware V2.7.3.22
Virgin hub 3.0< The ISP modem you have has a built in router and wifi alredy. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopTry option #2 first....
creaky
Aug 10, 2017Star
Are all streaming services problematic or just Netflix? I suspect your problem has more to do with the device you're using to stream (Roku, Amazon Stick, etc.) than the service.
- gettyjoeAug 10, 2017Aspirant
Thanks for the reply. We were attempting to stream Netflix through a smart TV, two different PC laptops and a chromebook. Same error message for all.