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Forum Discussion
gettyjoe
Aug 09, 2017Aspirant
Orbi not compatible with Netflix?
Netflix just won't work with the new Orbi. We're getting an error message stating that it looks like we're using an unblocker or VPN...we're not. The guy at Netflix told my wife that, in effect, Ne...
- Nov 28, 2021
Dacs wrote:
Hey! Thanks for replying.
My current set up is;
Model ORBI RBR50
Firmware V2.7.3.22
Virgin hub 3.0< The ISP modem you have has a built in router and wifi alredy. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopTry option #2 first....
guzzijason
Dec 25, 2017Apprentice
gettyjoe wrote:...
The guy at Netflix told my wife that, in effect, Netflix doesn't work with Orbi because of the way devices switch between one unit and the other to get the best signal, or something like that....
I think they're going to have to come up with a better excuse than this. If Orbi had this problem, then all the other distributed/mesh systems out there should also be "incompatable" with Netflix. This is not the case, though. Whether or not you are jumping from satellite to satellite would be completely transparent to Netflix.
As a test, I just started a Netflix stream on my laptop and then started moving around the house. I verifiably saw my laptop jump from one Orbi satellite to another, and Netflix never missed a beat. So, gotta call b.s. on their claim that "Netflix doesn't work with Orbi".