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Orbi not compatible with Netflix?
Netflix just won't work with the new Orbi. We're getting an error message stating that it looks like we're using an unblocker or VPN...we're not. The guy at Netflix told my wife that, in effect, Ne...
Dacs wrote:
Hey! Thanks for replying.
My current set up is;
Model ORBI RBR50
Firmware V2.7.3.22
Virgin hub 3.0< The ISP modem you have has a built in router and wifi alredy. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopTry option #2 first....
What model Orbi do you have?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What device are you using with Netflix?
Connected wirelessly or wired to the Orbi system?
Netflix is compatible. Probably a configuration issue is all.
Dacs wrote:
Did you manage to solve this. I’m having trouble with Netflix thinking I’m using a vpn, proxy etc.
I just need a very simple explanation of what to do as it’s annoying as hell
Hey! Thanks for replying.
My current set up is;
Model ORBI RBR50
Firmware V2.7.3.22
Virgin hub 3.0
its a Samsung brand TV connected wirelssly.
signal tests is about 180mbps
the connections are fine and I can use Netflix normally. It's happened twice where I get a Netflix error that I'm using a vpn etc and suddenly I can only see global content.
it's happened to me once before and that was with a different router. A BT one.
Dacs wrote:
Hey! Thanks for replying.
My current set up is;
Model ORBI RBR50
Firmware V2.7.3.22
Virgin hub 3.0< The ISP modem you have has a built in router and wifi alredy. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopTry option #2 first....
Hey man!
I checked your links and saw that virgin hubs have a really simple way of switching to modem only mode.
it took 30 seconds to do and all our Netflix programmes have come back.
I can't thank you enough. Because of COVID my partner can't visit her family in the east and the dramas on Netflix have been a life line in keeping her connected to her culture.
samsung couldn't help. Virgin couldn't help. Netgear telephone staff couldn't help and Netflix could help. All of the, blamed the other person.
much happiness to you!
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
Dacs wrote:
Hey man!
I checked your links and saw that virgin hubs have a really simple way of switching to modem only mode.
it took 30 seconds to do and all our Netflix programmes have come back.
I can't thank you enough. Because of COVID my partner can't visit her family in the east and the dramas on Netflix have been a life line in keeping her connected to her culture.
samsung couldn't help. Virgin couldn't help. Netgear telephone staff couldn't help and Netflix could help. All of the, blamed the other person.
much happiness to you!