NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ORBI not connected
Hello, I moved my orbi satellite to a new location. I plugged it in and it blinked white for a minute then stopped. The blue light came on should for a minute and went out. I logged into my Orbi app...
- Okay,
That makes sense the satellite is connected to the other satellite.
Thank you
Here is a screenshot of my dash board showing satellite not connected.
Can you use a web browser to connect to the router web interface, and look at the Attached Devices page?
(Alas, I am "not one" with the smartphone app, and not entirely sure what an "Orange Dot" signifies.
Would be helpful to confirm that both the app and the web interface convey the same information.)
- So on the app I can click on device list and only two orbi devices show up.
I'll try to connect with my lap topHere is a screen shot of my connected devices on the web browser page. Shows two connected devices.
Yes. This is a "Daisy Chain" where one satellite connects to the router and the other satellite connects to the first satellite. In the smartphone app, the color Green stands for "Good" and the (what IS that color, orange?) stands for "Poor". It could be that the two satellites are too far apart or that something between them is affecting the connection.
If "things are working OK", you may want to just live with this. (like, when a cell phone has only two bars, but phone calls are OK, "who cares?")
If things are NOT working the way you want, the first step is probably to move the 2nd satellite closer to the first one or change the "orientation." i.e. raise or lower it. Turn it sideways.
