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Forum Discussion
orbi not connecting
not letting me connect to the orbi on my phone or my dad's phone. tried resetting to factory and still not working.
bradyroberts wrote:
not letting me connect to the orbi on my phone or my dad's phone. tried resetting to factory and still not working.
Not much to go on there.
What is not connecting to what?
The Wifi? The Orbi app? Something else?
What happens when you try? Any error messages?
Is there any Internet connection?
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.