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bobselff's avatar
bobselff
Aspirant
Dec 31, 2018

Orbi not giving full bandwidth -Orbi AC3000

Need some help please as I'm at a loss. I have internet with 350 megs. When I test the internet speed using the orbi app it shows 320-350 which is perfect. When I connect my Ipad and run a test in th...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru
Dec 31, 2018

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

 

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using? Try WPA2 and AES only.

 

Depending upon the iPad, it may only be able to test at 100Mb. IF other devices are testing good an the iPad isn't, possible issue with the iPad.

What iOS are you using on the iPad? 

What generation model# is the iPad? 

Orbi app is being used on which device? 

Do wired PC speeds work? 

 

bobselff's avatar
bobselff
Aspirant
Dec 31, 2018

Router Firmware Version V2.2.1.210

Modem: Netgear CM600

Operating as: Router

 

Home Size: 1900 sqf

Distance about 25-30 feet

Channels: Auto

Neighbors: 5

WPA - WPA2

Orbi App - Phone and Ipad

 

You were correct on the ipad, only goes to 100. I tried my phone downstairs and its at 300+.(Playstation Downstairs)

My main concern was my sons playstation. I was using the ipad to test. It seems wired or wireless his speeds fluctuate from 30-135.Connections to the satelltes show good. 

  • bobselff's avatar
    bobselff
    Aspirant
    Dec 31, 2018

     

     
    Region Selection
    Region:
    Advanced Wireless Settings (2.4GHz b/g/n)
    Enable SSID Broadcast
    Enable Wireless Router Radio
    (This action is currently disabled until the wireless On/Off button is pressed)
    Enable 20/40 MHz Coexistence
    Enable WMM (Wi-Fi multimedia) settings
    Fragmentation Length (256-2346)
    CTS/RTS Threshold (1-2347)
    Preamble Mode
    Transmit Power Control
    Turn off wireless signal by schedule
    The wireless signal is scheduled to turn off during the following time period:
    Period Start End Recurrence Pattern
             
    Advanced Wireless Settings (5GHz 802.11a/n/ac)
    Enable SSID Broadcast
    Enable Wireless Router Radio
    (This action is currently disabled until the wireless On/Off button is pressed)
    Enable WMM (Wi-Fi multimedia) settings
    Fragmentation Length (256-2346)
    CTS/RTS Threshold (1-2347)
    Preamble Mode
    Transmit Power Control
    Turn off wireless signal by schedule
    The wireless signal is scheduled to turn off during the following time period:
    Period Start End Recurrence Pattern
             
    WPS Settings
    Router's PIN:  
    Enable Router's PIN
    To prevent PIN compromise, auto disable the PIN after failed PIN connections, until router reboots.
    In auto disabled mode, router's WPS LED will keep blinking slowly
    Keep Existing Wireless Settings
     
    Enable HT160
    Wireless Card Access List
    Backhaul Topology
    Enable Daisy-Chain Topology
     
    Backhaul Password
    Orbi can generate a new hidden password to improve security for its backhaul connection.
    WARNING: Generating a new password might cause the Orbi satellite to lose connection from the Orbi router. To reconnect, use the Sync button.     
    Enable Implicit BEAMFORMING - Boosts WiFi speed, reliability, & range for all mobile devices
    Enable MU-MIMO

    Enable Fast Roaming

     

    All boxes checked except Enable Fast Roaming
  • FURRYe38's avatar
    FURRYe38
    Guru
    Dec 31, 2018

    Not too sure how good playstation speed test app is. As long a you tried another wireless device and try a PC wired an speeds are good there. You'll be fine.