NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi Not Giving Half the Speeds Even
Our Orbi has not been giving even half the speeds we pay for for months now. I had multiple calls with tech support and they have not been able to fix it either. It worked once at full speed for abou...
So I assume you purchased new 3 months ago? If the system is defective it should be under warranty.
Who is your ISP and what equipment did they provide?
What is the current firmware on your Orbi device?
What device is your Orbi router connected to?
what cable size was used, as wrong size can cause slow speed. Need Cat5e or larger
How far apart or your satellites and router
Disable Circle, Armor, Daisy Chaining, Fast Roaming, IPv6 and uncheck 20/40Mhz Coexistence.
Enable WMM, Implicit Beam Forming and Mu-MIMO
Set Short preamble mode. Save settings, reboot Orbi.
So I assume you purchased new 3 months ago? If the system is defective it should be under warranty. -- Correct I bought it 5/27.
Who is your ISP and what equipment did they provide? -- I have spectrum, and when we first moved in we had a regular router from them but it wasnt covering our full home (2100 sq feet, one floor)
What is the current firmware on your Orbi device? -- Router Firmware Version V2.5.1.16
What device is your Orbi router connected to? -- Motorola E31U2V1
what cable size was used, as wrong size can cause slow speed. Need Cat5e or larger -- Using Cat 6 to connect to the Orbi and have Cat 6 & Cat 5e connections on the satellites for the wired connections.
How far apart or your satellites and router -- My router is in the middle of my two satellites, One satellite is approximately 28 feet and the other is about 22 feet the other direction.
So you have 1 RBR50 and 2 RBS50 satellites. Being AC3000, they should be 30 plus feet apart. Make sure Daisy chaining is off, since they are wired.
Did you check these settings:
Disable Circle, Armor, Daisy Chaining, Fast Roaming, IPv6 and uncheck 20/40Mhz Coexistence.Enable WMM, Implicit Beam Forming and Mu-MIMO
Set Short preamble mode. Save settings, reboot Orbi.So I have an RBR40 btw and the satellites are RBS20. It doesnt allow me to select the RBR40 model though in the posting. Also the satellites are not hardwired into the router or modem. I just have hardwired connections from my devices into the satellites is what I meant.
Also, when I was on the phone with tech support they had me pull them out further originally and it actually got worse on my wired PC connection to the satellite so he had me move it back to the original position. The only time you can get full speed is standing directly next to the Orbi router using my phone after turning the wifi on and off on my phone then proceeding to speedtest. Also when speed testing the Orbi through the app I am getting 460 down so the speed to the Orbi is fine its just a connection and output issue I believe.
I just did the reboot with all of those settings changes you just recommended. Still after speedtesting only getting 220 down and 20 up.
Im also seeing now that there is a new firmware update. Going to try updating that as well to 2.5.1.22
Yea after changing those settings rebooting, testing getting the same results. Updating firmware and rebooting, then testing again. Im still getting the same results. Just barely half the speeds I should be getting.
WIFI speeds can be less the further away from the router or satellites you are. Also interference can cause slowdowns. Use an app like NetSpot to see what neighbors are on what WIFI channels and choose a less crowded channel.