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Forum Discussion

jesseb14's avatar
jesseb14
Aspirant
Sep 08, 2020

Orbi Not Giving Half the Speeds Even

Our Orbi has not been giving even half the speeds we pay for for months now. I had multiple calls with tech support and they have not been able to fix it either. It worked once at full speed for abou...
Lylemats's avatar
Lylemats
Tutor
Sep 09, 2020

I'm getting the same issue.  I used to get 200-300 dL speeds and now I barely get 20. But oddly enough Speedtest thru the Orbi app is 200-300. I did all the updates and it's still the same. I've rebooted everything a number of times with the same result. 

  • sorphin's avatar
    sorphin
    Aspirant
    Sep 09, 2020

    Same issue as well.. router(s) can't get full speed from wifi but do from lan/cli. From satellite (unconfigured) full speed. Orbi Pros.. full speed.. only seems to affect my rbr50(s).. that used to get full 200Meg. If I reset them to factory.. < 100Meg.. Tweak, lucky to get 145Meg.. Satellites/Orbi Pros get full 200+Meg. _on the same channel/bands_.. Strangest thing I've ran into and nothing I've tried has fixed them. Regardless of NG FW or Voxell.

    • jesseb14's avatar
      jesseb14
      Aspirant
      Sep 09, 2020

      For me I can get full speed if im standing directly next to my router orbi and I reset my wifi on my phone to make sure its connected to the router. Then and only then can I get my full 400+ and I have to be standing directly next to it. My PC doesnt have wifi so I have the ethernet plugged into my satellite. Through my satellite I get at MAX 200. I've tried just about everything. Reseting, moving locations, changing settings and channels. Nothing works. I ran through all the suggestions yesterday from the previous posts in this forum and my speed went from 140->200 but thats still just half my speed. And when I woke up this morning it was back to 130-140... 

      • sorphin's avatar
        sorphin
        Aspirant
        Sep 09, 2020

        I should note.. i'm 5ft eyeline from them (i try them individually).. RSSI is -30s for all except the 2 rbr50s which both do -50s.. same channels, same distance.. New pro just arrived.. rssi is -34.. same spot.. speed is full... something is very.... off with just these rbr50s (the satellites are rbs50s.. and are fine)