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Solved
Orbi not loading some sites or downloading Apple updates (404 message) Mac OS and iOS
Orbi RBR53, used with a Orange LiveBox 4 DSL in France. When I load some occasional pages (such as Neatgear) to ‘open’ sites (such as the local cinema) I am directed to a login. In other words, I c...
Very many thanks for your help, Furrye38 and richin-rich. Problem resolved - although in fact it was an IP conflict sorted out on the telephone with Netgear technical support. Very grateful for your support.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Thank you, FURRYe38. I probably should have marked this post solved, although it isn't. The issue seems well covered elsewhere. My problem is having difficulty logging in to Netgear Support because the 'load' problem extended to Netgear as well as other sites. I am now negotiating with Technical Assist to try and resolve this but I think the problem should be resolved by changing from Router to AP mode. But I really appreciate your full reply and I apologise if I have wasted your time.
Sounds like the issue may have been that your ISP modem already had a built in router and wifi.
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopPlease mark your post as solved so others will know.
Enjoy. :smileywink: