NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Justin1975's avatar
Justin1975
Aspirant
Jul 14, 2020

Orbi not showing up as WiFi choice

Orbi acting up... the main router has no white ring showing and no orbi WiFi is showing up on our devices. The power light is still ok. Tried to turn off and back on. Tried reset button. Unplugged for...
Justin1975's avatar
Justin1975
Aspirant
Jul 14, 2020
Just without warning or reason (no storm, electrical outages) noticed devices that normally use orbi were now disconnected from internet. On available WiFi signals on phone for example, orbi did not show up anymore. Our provider that the orbi is plugged into, centurylink is working fine and that WiFi works fine. So back to the orbi, powered it off and back on, unplugged for an hour, those things don’t cause it to start working again. The power light is on however. Did the paperclip in the reset, nothing happens. LED ring does not do anything. The remote orbi has the magenta ring lit, meaning not getting the signal, correct.

So the orbi, while powered and showing “on” is not transmitting a WiFi signal to connect to. We never changed the name, it was just orbi74. Not showing as a choice and again things connected to it like Alexa now don’t work.
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jul 14, 2020

If it is less than one year old, it is covered by warranty and can be replaced.

 

Can you please describe what happens when you perform the "Factory Reset" (power LED colors, etc.):
https://www.youtube.com/watch?v=cMw4ePACgc4 

  • Justin1975's avatar
    Justin1975
    Aspirant
    Jul 14, 2020
    It is about 3 years old unfortunately.

    When trying factory reset, nothing changes. The power light does not turn to amber as the video shows and the ring does not light up at all. Definitely feel the “click” of the button depressed when putting in the paper clip. Held it for up to a minute.