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andydallas's avatar
andydallas
Aspirant
Sep 26, 2018

Orbi not working after Modem Reset

I set the Orbi up, Fantastic, no issues, easy to set up, geting 230M download on my laptop.

 

The next morning I had an issue with my modem and had to reset it.  Got it working, but now I have no WiFi.

 

I have verified the Modem is working (plugged desktop dirctly into modem, all is fine), but the Orbi is not.  Pulsing different colors, I think it ended up on Magenta,,,what do I do. I am ready to take it back (bought it yesterday)

Troubleshooting

3 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Sep 26, 2018

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

    Try disabling the following and see:
    MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s)