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Forum Discussion
Orbi outdoor RBS50Y leaks..ruined by water
I noticed my backyard devices were not connected any longer to the internet today after our first rain in 9 months yesterday. Immagine my surprise when I took off my Orbi outdoor satellite RBS50Y sp...
The EXACT same situation befell me!
I removed the guts from the plastic box hoping that a ood dry in the sun might restore function, but it was not to be. I also used the opportunity to check for a possible reset button (like a GFI backstop for when the promised IP66 fails) also not to be.
I did find that the pressure required of the housing to press against the delicate gasket surrounding each (illuminated) end piece BECOMES INSUFFICIENT IF THE UNIT IS ALSO EXPOSED TO THE SUN AND THE CASING BEGINS TO BOW OUTWARD ... AS IN MY CASE.
A clear design flaw exacerbated by a design failure (no backup GFI) . Now this $300US piece of NetGear is an oversized paperweight.
So sorry to hear but glad to keep hearing from those who have been let down by Netgear, who refuses to accept that there could be a design flaw.
Please complain to them, even if they claim it is out of warranty. Let us know what results you get.
Exact same problem - fitted two of these outside about a year ago - when removing one to use elsewhere I discovered it had water inside the casing - still washing around and explains why signal was always so bad from this one - absolute disgrace in design for this to happen - other one is working fine and seems still to be dry
So having had this problem I spent last evening stripping down the unit - since it was pretty much dead from about an inch of water that had caused various damage to the circuit board - photo attached - I dried the inside of the unit and components - sprayed the circuit board with IPA (Isopropylalcohol) and left it to soak and clean off for about 4 hours - I was able to kick the unit back into life - I've reassembled and will reuse outdoor only where it has a cover over the top (ie under eaves of a roof like the other one I have which was not damaged) - stripping the unit down shows this is not water proof - the seal top and bottom look more 'weather proof' - where I had these units in Scotland they could not deal with the sustained rain downfall we tend to get up here-anyway its back working - word to the wise if you are in a reallly wet area put it under some sort of cover - just to stop direct downfalls of rain onto the slanted top part of unit!
Thank you for both of your recent replies.
It is certainly a defect and for Netgear to deny this is outright fraud.
Have any of you been successfu in having customer service or warranty address this other than to deny responsibility?
Also, your solution of taking it apart and having it work again is quite amazing. Thanks for sharing that.
Just checked mine. It is ruined. Water inside. Poor Netgear design.
It is poor design in certain environments. They don't make it a year in Florida, especially this time of year where it rains a lot and the heat is terrible. Then add sand, wind, birds, lizards, etc. We had an install where birds used it as a perch and chewed on te corners. A $300 device that guarantee waterproof, should have a longer warranty more like 3 years.
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