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Forum Discussion
Orbi Outdoor Satellite
I purchased an Orbi Outdoor Satellite which Best Buy said would work with my Eero Mesh Router. I started to install, called Orbi, was told it would not. So I bought an Orbi router. After ...
lanehasler wrote:So four more hours of trying to get Netgear tech support and when I finally connected, I was told that in order to join the Netgear_ext network I needed to be a "registered user". I am a registered user. But the tech support guy told me that I needed to pay $199 to become a fully registered user so that my Outdoor Satellite would work.
So I paid over $500 for Netgear product and I am supposed to pay another $199 to get it to even work? No sir.
How did you find a telephone number to call?
No. No. No. You do not have to pay get get a brand new product to work. Someone was scamming you.
To reach Netgear's "90 day complimentary support" for a new Orbi product, the product needs to be registered on the Netgear support site, and there will be a link to contact support.