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Forum Discussion

ibmman69's avatar
ibmman69
Star
May 29, 2019

Orbi Pro - locked out of the forum

Good to see Netgear locks people who complain about their broken product, and the broken product's forum, out of the discussion.

 

Really great customer service. Guess I'll have to take this to Twitter.

 

FYI, no dual SSID on the main Wi-Fi channel using the command line. This is total garbage.

 

R

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 29, 2019

    Yes NG knows about this. Thanks for letting us know as others already have. 

    You'll need to contact NG support for your Orbi Pro needs. 

     

    Thank you.

    Blanca_O 

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jun 01, 2019
    ibmman69 wrote:

    Good to see Netgear locks people who complain about their broken product, and the broken product's forum, out of the discussion.

     

    Really? You have evidence for this? Are you sure there isn't some other problem?

     

    I am amazed at the number of ranters who post almost daily to complain about Netgear's stuff and to peddle alternative brands, even though this is against the rules.

     

    People even threaten legal action – another broken rule – and don't get kicked out.

     

    I have seen no evidence that it has banned anyone beyond the obvious spammers. Sadly, they also seem to hang around beyond their welcome.

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jun 01, 2019

      Users seems to complain and blame the router first always, rather then taking the blame themselves due to most of the issues seen are end user releated. However these are only a few end users who don't really know how to work with HW and have high unrealistic expectations of how there products should work with out doing more troubleshooting, asking questions and getting more qualified and experineced knowlegable help. Instead they just want to place blame and complain. We've proven on many occastions that just take some help, troubleshooting and patience to find out where the real problem is. Some users just don't want to do this. So in most cases, it's not the HW, it's these few end users that the cuase of there problems. :smileytongue:

      michaelkenward wrote:
      ibmman69 wrote:

      Good to see Netgear locks people who complain about their broken product, and the broken product's forum, out of the discussion.

       

      Really? You have evidence for this? Are you sure there isn't some other problem?

       

      I am amazed at the number of ranters who post almost daily to complain about Netgear's stuff and to peddle alternative brands, even though this is against the rules.

       

      People even threaten legal action – another broken rule – and don't get kicked out.

       

      I have seen no evidence that it has banned anyone beyond the obvious spammers. Sadly, they also seem to hang around beyond their welcome.